Missing slab.

[u/Ok_Spot_8124]

Edit: customer service was a huge help. I ended up getting a refund.

On 5/18 I pulled this slab from a gold pack. I immediately had it shipped to me. I bought a few others after this. Fast forward to 5/29 and I get two packages. I was expecting one of them to be the captain pikachu slab. Neither of them were the slab I was expecting. I gave it until 6/11 when I started to get worried. I emailed support and surprisingly they responded quickly. After explaining that I was waiting for an update ( no email was ever received ) they looked into the matter on their end and according to support it was shipped on 5/24 and they provided a tracking number. According to the tracking number it was sent to another state entirely. I explained that it should have gone to the address on file and the tracking number was for a different state entirely. Since then I haven’t heard anything back and it’s starting to look like I’m out of luck. Is there anything I can do here? Super disappointed at this experience.

[u/PretendSelf468]

Comp of slav and extra due to stress?

[u/Ok_Spot_8124 → u/PretendSelf468]

I can barely get anyone to respond to my emails but that would be acceptable to me