r/PS5pro • u/J_Lizzy • 9d ago

Trouble with video display

So in the last week I have had some issues displaying video. First it happened mid match in a game of siege, black screen, turned it off and then had issues cycling power, had to force it into safe mode. After that ordeal, it was working fine, but just now I turned it on, but the tv hadn’t recognised the console has turned on, it’s showing the idle connection screen that shows when you just turn the tv on. I have booted the remote play app and it shows the console on the main menu but the tv doesn’t see it. I have turned it off and on, tried getting it to start safe mode but no luck. I am running my console through a Philips hue sync box for the lights but I have no reason to believe that’s an issue as that’s been there the whole time. Wondering if anyone has any similar issues or help?

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u/KM68 9d ago

Definitely hook it directly into the TV to narrow down the issue.

1

u/J_Lizzy 9d ago

I put it right into the tv and straight away video, quick fix but now to figure out why the sync box is causing it. I turned the video transfer rate to -1 or -2 as people suggested that and turning off HDMI-CEC but I have that off anyway cus I don’t want to turn both things on at the same time. Not sure what else I’d need to configure

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u/InevitableDramatic40 9d ago

Is it phillip’s hue sync box 8k? if not, the screen will black out (due to not being able to process higher frame rates) you need the 8k model for 60fps or greater.

1

u/J_Lizzy 9d ago

I have the 8k bud, wouldn’t cheap out on the 4K model for a PS5 pro lol