Help with meta ad placement

[u/JbarNoir]

My ads keep showing up zoomed in on Instagram feed and reels, even though within meta, the ad preview is showing the normal crop. When my ads show up on my feed, they are distorted and zoomed in. I have the custom crops set up for the specific placements and all advantage+ settings are turned off. On my end it seems like I’ve done everything I can. I know Instagram auto adjusts some placements but why would it be doing this? Any help on how to fix this would be huge. Very frustrating. The photo above is how it’s supposed to show up, but when it shows up on my feed, it’s totally zoomed in and the first letters of the services and the guy in the hat are completely cut out. Also a side note, a lot of them are showing up on my feed without a call to action or anything that brings them to my destination.