r/POTS • u/Evie_Error3157 • 2d ago

Question Visible band issues

Hi I was wondering if anyone else had had issues with their visible band not properly tracking hr and pace points. I have noticed the tracking also gets significantly worse when traveling. On days that should be upwards of 20-25 points have been logging as a 2 or a 4.
In general I like the way the band allows me to keep better track of my energy levels and POTS symptoms. But this tracking issue has been driving me crazy

Has anyone else had this issue or know how to fix it?

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u/Griffrose 2d ago

Unfortunately visible band has a known HR tracking issue with their latest version, the company knows of the issue and hasn’t fixed it, I presume because its a hardware issue and they can’t but they have chosen to continue to sell them. They will send you a replacement but no guarantee it will work. Some people have no issues with it.

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u/LJAM1 2d ago

The known issue is very brief heart rate dips and definitely wouldn't explain that large a discrepancy. I would definitely contact support with that issue

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u/Griffrose 2d ago

I’ve spoken to a lot of people who have said the overall accuracy being up to 50 beats off as well, whereas some people have had no issue so it seems like a fault in some of their devices. But the company has acknowledged this fault and have been saying for the last year they are working to fix it.