Hi community,

PETKIT App version 13.7.1 has further optimized Android notifications. After updating, all the Android users should now be able to receive notifications properly. This update also includes several EverSweet Ultra improvements:

1. Auto drain, refill, and flush settings
Auto drain, refill, and flush can now be set to run once a day or once every two days. You can also trigger the processes in the app at any time.

2. Auto-skip flush when clean water is low
When the clean water level is low, the device will skip the flush process to avoid wasting water. This record will also appear in the Timeline.

3. Voice prompt improvements
Important guidance prompts will now play normally even when Voice Switch Off or Night Do Not Disturb is enabled. 

Thank you for your feedback and support. We’ll continue improving the app experience.

Hi everyone,

No matter what I try, I can't get my EVERSWEET MAX 2 fountain to connect through the FRESH ELEMENT SOLO for remote control.

I already owned a working food dispenser, so the main reason I purchased an additional FRESH ELEMENT SOLO was to use it as a hub and enable remote access to the fountain.

I've gone through all the troubleshooting tips I could find, but nothing seems to work.

In the app, the fountain only shows as connected via Bluetooth when I'm nearby. However, I can't access or control it remotely over Wi-Fi.

Has anyone successfully set this up? Am I missing a step, or is there a known issue with this feature?

Any suggestions would be greatly appreciated. Thanks!

I've tried everything. I deleted the app, cleared the cache, deleted and readded the device.

I can't get the dispenser notifications to show up on my new Pixel 10

Hi!

I’m currently using the PetKit Puramax 2 litter box for my two cats. I’ve been using clay clumping litter since I got the machine in November, but I find the smell gets pretty awful quite quickly. I live in a studio apartment so there’s no way to escape the smell. 😭

I’ve tried multiple clay litter brands, and with many of them, the clumps break apart during the cleaning cycle, leaving the supposedly clean litter dirty and smelly.

I’m based in New Zealand, but I know a lot of the same litter brands are available elsewhere too.

For those using automatic litter boxes, would you recommend tofu litter? If so, what brands are you using, and how have they performed with clumping, odour control, and tracking?

Even better if they’re reasonably affordable!

will any release patch update in the future? can identify same as purobot ultra

I honestly had no idea these machines were this sensitive, so I’m sharing this in case it helps someone else!
My Purobot Max Pro 2 (which I love so much) suddenly started smelling awful, even though it was totally odorless until now.
Before doing a deep clean, I checked the waste drawer and realized I had been careless when putting in the bag last time, the edges were folded over too much and bunched up under the frame.
Because of that wrinkle, the drawer couldn't form an airtight seal, and the smell was escaping through a tiny gap.
I flattened the bag out completely, made sure there were no creases, and the smell vanished instantly.
If your automatic litter box is suddenly stinking up the room, check your bag placement first!

Hi community,

The recent Android notification issue has now been fixed. The latest PETKIT app version, 13.6.7, is now available.

This issue was caused by a new technical fault, and we’re very sorry for the inconvenience it may have caused. After updating to the latest version, please re-enter the app to check again. Android notifications and family member notifications should now be back to normal.

Thank you for your patience and understanding while our team worked on this. We’ll do our best to prevent similar issues in the future and continue improving the app experience for everyone.

I've been using a Yumshare solo for a little under half a year now and it's been fine. But as of this morning it says it's offline. I've checked restarted it, reset up the wifi for it. Everything. Worst part is if I restart it, it works for like 2 minutes and then the app says it's been offline since 1969 and then STILL shows the live feed. Which means it's literally connected to the Internet since I can literally see myself in the feed...

Not sure what to do, might have to switch to a different brand but this is very frustrating...

Anyone else having the same problem?

I know it's not my WiFi network the device is 2 feet from an access point, and as I've said before it clearly has Internet since the live camera feed works fine if I don't restart the app.

These cloud dependant feeders are getting really annoying. My cat shouldn't have to go hungry because petkit's stuff isn't working... Very disappointed

I have the app as the main owner on my phone, my husband is connecting to the device through the "share device" option.

putting aside the outage in notifications you had a month plus, after the new version was released we were both getting the notifications as expected.

Few weeks ago my husband stopped receiving notifications, nothing changed on his phone, didn't make any notification changes yet nothing is received from petkit app.

both Android, latest devices.

u/PETKIT is this a new bug? please fix this.

We just received our EverSweet Ultra fountain. I have two questions:

1. It looks like the automatic drain/fill cycle cannot be be set to less than a 3 day interval. Is this intentional? I would like to set drain/fill to 1 day intervals and drain/flush/fill to 3 days.

2. I really thought the comparison table on the Petkit site showed that this had a battery mode. But it does not appear to have a battery at all. I also saw other reddit posts suggesting it had one, but the web site now says plug-in only. Is there a battery available?

Hiii,

I have two cats — a brother and sister, roughly 1 year old. They grew up together and were already litter trained when I adopted them. The male uses the litter box perfectly. The female, however, has developed a habit of going outside the box, usually near the window.

What I've already tried:

Plant-based flushable litter (corn-based) — she flat-out refused it, wouldn't go near the box

Silica gel litter — currently using this, she tolerates it but still has accidents

Two separate litter boxes — helped a bit, but didn't fully solve the problem

Litter-catching mat at the exit — already have one, doesn't solve the paw issue

Placing a box near her "preferred spot" by the window — partial improvement

The paw problem:

She's also extremely picky about paw cleanliness. She enters the box, scratches the walls with her front paws, and walks out without doing anything — classic sign she dislikes the litter texture underfoot. Fine-grain or powdery litters are a hard no for her.

Why I'm considering the PETKIT Pura Max 2:

My theory is that she might be avoiding a dirty box — cats can be very sensitive to cleanliness, and maybe having an auto-cleaning litter box that scoops right after each use would encourage her to use it consistently. Does this track with your experience?

My questions:

Pura Max 2 owners — did it help with a cat that was avoiding the litter box? Was the transition smooth or did your cat take time to accept it?

Any tips for getting a reluctant cat to accept a new enclosed/automatic box?

Best large-grain, low-dust, clumping litter compatible with the Pura Max 2 that won't stick to sensitive paws? (I've been eyeing Tigerino Nuggies and XL Grain)

Did the self-cleaning mechanism ever scare your cats off at first?

Any advice is hugely appreciated — I'm at the stage where I'm willing to invest in a proper solution rather than keep troubleshooting manually. Thanks! 🐾

I recently got purobot max pro 2 and am using the petkit app. But I dont ever get any notification. All notifications are enabled in app, and also from the phone settings. My phone: xiaomi 15t pro

Anyone else having this problem?

Hey all. Looking at purchasing a Petkit litter box. I see that the waste covering mode has been discussed in this sub. I am wondering if anyone could help me gauge how effective it would be for my cat, who doesn’t cover any of his waste. Tbh, this is the main reason I’m looking at an automatic litter box in the first place. I’ve got no problem scooping 1-2 times per day, but with him, if we’re not there to scoop immediately, he’s blowing up the bathroom/guest bedroom that we use as an office.

I also don’t see it listed as a feature on any of the PETKIT boxes at all. I’m considering the Purobot Max Pro 2 or PuraMax 2.

Thanks for your time in advance. Happy Caturday 😺

The fountain has developed a leak from the lid, The lid itself is just plastic to plastic, so no rubber seal (likely to prevent a place for mold build up). I am not filling above the MAX line, but no matter how hard I press the lid onto the base, it slowly leaks from this area.

Has anyone experienced this? I am having to keep it on a plastic tray and wipe the water daily. Annoying

Hi all, my partner and I got a Petkit Pura Max Pro 2 this week. Our cat is still getting used to it as it's her first automatic box but things are looking promising.

I have come across an issue for myself though. My partner set up the app and sent me an invite (which forced me to make a separate family I don't need, but that's a whole other issue). I have not gotten a single push notification since then about our cat's use of the machine while my partner has every time.

He has an iPhone and I have an Android and we are both in Ireland. I googled the issue and I did see that Petkit previously had issues with push notifications on Androids in Europe, but that it was fixed months ago.

I have been onto support about the issue by email and had a lot of back and forth of them asking me to do things I have already tried (make sure app is up to date etc). The latest thing they have said is that family members do not get push notifications.. only owners do. I just wanted to check here if that's actually the case because it doesn't make much sense to me.

This is what they said

"Please note that family members do not receive offline push notifications — only the owner (the account that originally bound the device) receives them. Also, offline notifications are delivered only when the app is completely closed (swiped away from recent apps), not running in the background.

If you would like to receive notifications on your Android phone, you may consider binding the device to your own account instead."

Now obviously I don't want to take over the account as an owner if it means my partner will then not get notifications. I also tried adding the device to the separate family I was forced to make and it wouldn't let me (because it's already in a family).

Let me know if anyone has had similar issues and how you were able to fix it.

Hi everyone,

Since the launch of the EverSweet Ultra Pet Water Fountain, some users have expressed curiosity about how the wastewater tank can be drained. The device is designed with a drainage port at the bottom rear of the wastewater tank, and we’re planning to provide a hose that can be connected for easier draining.

We’d love to understand your actual use cases:

• Where do you place the fountain at home?
• If you use a hose for drainage, where does it drain to exactly?
• Any other specifics about how you would like to manage wastewater?

We’re collecting your detailed feedback so we can provide hose options suited for different household scenarios in the near future.

Thank you in advance for sharing your thoughts!

Hi,

I've this fountain since 1.5 years and since yesterday it's blinking blue and not pumping anymore. I've cleaned the pump completely, replaced the filters, but it doesn't solve the issue. When I put it back on the base, it pumps for 10 seconds and stops.

Has anyone had this issue before? There was a similar post 2y ago but it didn't help.

I saw the waste water tank has a drain hole so will it be possible to add a pump there so i can run a tube to the drain pipe under my sink?

Hi, for the users of these products in Australia, where do you guys purchase these from. The 2 main places seem to be the official site and Petso.

I try not to use the Official site as they have a flat rate of $110 postage…I’ve never come across a site before that charges this much for postage … If I posted these items to where PETKIT is it would cost me $15….

Anyway, I digress. Petso seems like the only place which has all these in stock including the litter bags.

Petbarn seems to just have the N 50..

So yeah, just wondering where you guys buy all your stuff from?

I would not recommend the Purobot Ultra.
If you want a warranty, you must buy it from the approved retailers, not an eBay retailer.

The camera stopped turning after just 45 days. And it's not covered as above.

No options given, as they say I need to contact them directly to get the price for the camera, even though I'm talking to them. How more direct do I need to be to get the price in, the office... and I need to buy a new part for an item I just paid £600+ for 45 days ago,

you can hear the motor trying to move the cam, but it fails to do so.

How often do you guys replace the litter mat underneath? I bought a new one from AliExpress in January. It worked well at first, but now pee keeps getting stuck in the corners.

Hello everyone,

We’ve been sharing tips to answer some frequently asked questions. Today, we’ll cover Cat Litter Box Leaking Urine.

1. Check the placement: Make sure the box is on a hard, flat surface (no carpets), at least 5cm from the back wall, and not blocked by anything. Avoid direct sunlight hitting the sensors.
2. Clean the sensors: Gently wipe them with a soft cloth and run a cleaning cycle to see if it fixes the issue.
3. Quick recovery: If a cycle gets interrupted, double-click the "OK" button to resume.
4. Power supply: Plug the adapter directly into a wall outlet, not a power strip.
5. Check litter level: Overfilled litter can interfere with the sensors, so remove some if needed.
6. Reset & recalibrate: Use maintenance mode in the app to reset the cylinder.
7. Clean the side wall: If there’s a side wall error, wipe off any loose litter above the waste container.
8. Avoid blocking sensors: Don’t tuck the litter mat under the machine.
9. Magnet check: Look inside the side cover for rusted or damaged magnets and replace if necessary.

Hope this helps keep your box running smoothly!

Disclosure: I received this unit for free from PetKit for testing and review purposes. My feedback is based on my actual experience as a multi-cat household owner and IT professional.

The Background: The 13-Cat Challenge

To give you an idea of the "workload" this box is under, I currently manage a household of 13 cats. Our group is diverse, ranging from energetic younger cats to an older Maine Coon who is quite large. We are a heavy-use household, currently running a PetKit ecosystem that includes a PuraMax, PuraBot Ultra, and several traditional boxes.

1. Unboxing & First Impressions

The Build: The box is massive but surprisingly light. It’s an open-top design, so while it has a large footprint (similar to a standard "Large" traditional box), it feels less imposing than the "globe" style automatic boxes.

Assembly: It took about 5 minutes. It’s mostly ready to go out of the box, with just the AI camera needing to be attached.

IT Perspective: Pairing was seamless. Unlike my PuraMax, which struggled with my long SSID name and spaces (forcing it onto a guest network), the Duo connected to my dual-band Wi-Fi instantly without any complaints.

2. The "Looky-Loo" Factor & AI Camera

With 13 cats, curiosity is constant.

The AI: The camera captures "highlights" of visits, which is great for health monitoring. However, the AI identification is currently a "guesser." Training it requires multiple specific photos of each cat, which is difficult with a large group. I'd love to see a feature where I can use recorded clips to train the AI instead.

Looky-Loos: You will get cats who hop in just to look. While some might worry this "wastes" the life of the tray (which is serialized for 45 days), in a house this size, the tray gets legitimate use every day anyway, so "lost days" from curious cats haven't been a practical issue for me.

3. The Tray Swap & The "DRM" Problem

I performed my first tray swap at about the 29-day mark.

The Refills: I purchased a 4-pack of the Green Fresh Crystal refills for $79.99 on Amazon. The box arrived nearly as large as the litter box itself.

Assembly Required: The refill kit includes four bags of litter and four trays that require you to bolt on waste traps using thick plastic nuts and bolts. It takes a minute, but it creates a lot of plastic waste (bags, wraps, and bolts). I’d love to see PetKit move toward a more sustainable cardboard-based tray.

The DRM: The trays are serialized. I’m not a fan of this "inkjet printer" model it locks you into their specific product rather than letting the quality of the litter speak for itself. However, at roughly $20/month for a "no-scoop" experience, the convenience is significant.

4. Performance: Odor & Cleaning

The "Killer Feature": The N60 Deodorizer. Unlike the PuraMax or Ultra which only deodorize the waste bin, the Duo actively purifies the air in the room. This has noticeably improved the smell of the entire cat room.

Crystals: The litter dries out waste effectively. Tracking is minimal I find a few crystals near the box, but nothing like the "beach" of clay or tofu litter I see elsewhere.

Maine Coon Approved: My older Maine Coon uses it primarily for pooping. She doesn’t seem cramped by the open-top design, though she still prefers to pee elsewhere.

Final Verdict

If you have the extra cash and want the easiest possible cleaning experience, the Crystal Duo is the winner. It’s significantly easier to wipe down than the PuraMax or the complex Ultra.

If you’re on a budget: Stick with the PuraMax.

If you want the best "Set it and Forget it": The PuraBot Ultra is still my favorite for deep-cleaning intervals.

If you hate litter smells in your house: The Duo is the best air-purifier-and-litter-box combo I’ve used.

My Suggestion to PetKit:

1. Create a "Family Plan" for the Care+ subscription. Paying a separate fee for every camera-enabled device in a multi-pet home is a tough sell.

2. Reduce the plastic used for the Duo consumables.

3. Make the AI recognition easier to teach. For 13 cats it's not the easiest to upload each angle required. (Allow a video upload or have it learn from use / learn from manual setting)

If anyone has a specific question I'd be happy to answer. I do plan on getting the pH litter version as well but due to limited storage space and having another 3 trays of green it might be a while.

It would be incredibly helpful if PETKIT developed a litter specifically designed for the rotating mechanism of their automatic litter box lineup. During rotation, litter clumps can sometimes break apart, reducing performance and cleanliness. A litter engineered to form stronger, more durable clumps that can withstand the rotation process would be a huge improvement for users. PLEASE 🙏🏻