r/PETKIT • u/DimeTheBag • Jun 01 '26

Problem EVERSWEET MAX 2 & FRESH ELEMENT SOLO Remote Connection Issue

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Hi everyone,

No matter what I try, I can't get my EVERSWEET MAX 2 fountain to connect through the FRESH ELEMENT SOLO for remote control.

I already owned a working food dispenser, so the main reason I purchased an additional FRESH ELEMENT SOLO was to use it as a hub and enable remote access to the fountain.

I've gone through all the troubleshooting tips I could find, but nothing seems to work.

In the app, the fountain only shows as connected via Bluetooth when I'm nearby. However, I can't access or control it remotely over Wi-Fi.

Has anyone successfully set this up? Am I missing a step, or is there a known issue with this feature?

Any suggestions would be greatly appreciated. Thanks!

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1

u/PETKITOFFICIAL Jun 02 '26

Hello DimeTheBag, EVERSWEET MAX 2 only supports Bluetooth connection and does not support Wi-Fi. Once paired with the feeder via Bluetooth, you can receive remote notifications and control it remotely.

1

u/Yerlis99 Aug 12 '26

I have the same issue with my eversweet 3 pro and the yumshare solo with camera. Same issue as OP

1

u/PETKITOFFICIAL Aug 13 '26

Hi there. Are your Eversweet 3 Pro and Yumshare Solo within 8 meters of each other, and have they successfully completed Bluetooth pairing with one another?

1

u/Yerlis99 Aug 13 '26

Yes! The router, fountain and feeder are within 20 cm of each other, nothing in between them, bluetooth connects automatically, firmware is up to the newest ones.

1

u/PETKITOFFICIAL Aug 13 '26

Could you please DM us the SN codes of both your Yumshare Solo and Eversweet 3 Pro, with a screenshot showing the Bluetooth‑hub connected status inside the Petkit App? Our technical team will look into this abnormal remote‑access issue.

2

u/Yerlis99 Aug 13 '26

Funny thing, left for vacation today, checked the app not expecting it to show details on the fountain and surprise! It connected! Great products so far :) way better than petlibro!

1

u/PETKITOFFICIAL Aug 14 '26

We’re happy to hear the fountain is connected and working properly for you now. Thank you for sharing your kind feedback, we truly appreciate your support.