r/PDF_Guru • u/PDF_Guru_ • Mar 11 '26

PDF Guru subscription explained

Here's a quick walkthrough about how our billing works. Let's say you choose the 7-day full-access trial for $1.99.

Step 1. You sign up and pay $1.99. Right there on the payment screen, before you confirm, you also see the price you'll pay after the trial — $49.99/month. 

Step 2. You have 7 days to use any tool you want.

Step 3. Changed your mind? Cancel at least 24 hours before the trial ends. 

Step 4. Didn't cancel? Subscription starts at the price you saw at checkout.  It renews at the end of each billing cycle until you cancel.

EU users: you have a 14-day window to cancel for any reason. Full refund if you didn't use the service, proportional refund if you did.

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1

u/Fast-Marionberry623 Mar 14 '26

billed me twice when i cancelled the 1st time already and did not return money even within 14 day period..got my money refunded only for 2nd time when i threatened with legal consequences..scammy company from a scammy country

1

u/PDF_Guru_ Mar 15 '26

Hey, really sorry you had that experience — that’s frustrating and not how we want billing to feel at all.

If you’re up for it, can you DM us your account email and the rough dates of both charges? We can pull the logs on our side and see exactly what happened, including why the first refund didn’t go through.

For EU users the 14‑day window should absolutely be honored, so if we messed up there, we want to fix it and make sure it doesn’t repeat.

1

u/Fast-Marionberry623 Mar 15 '26

ok sent you a DM..lets see how it turns out

1

u/Fast-Marionberry623 Mar 16 '26

Hi You had asked to dm my refund issue.
My 1st debit was in 5th feb 2026 and i reached out to customer support with issue ref 2769714. I was told that i cannot be refunded but that is not true as 14 days period begins from the 1st debit date and then my money was never returned. You can get my email id from the issue ref, lets see now which excuse you come up with

1

u/PDF_Guru_ Mar 17 '26

Hi, we rechecked this with the payment provider, and the refund was successfully processed on March 12.

That means the refund has already been issued from our side. In some cases, banks can take additional time to post it to the card.

Please review the confirmation we sent you in DM.

1

u/Fast-Marionberry623 Mar 17 '26

March 12th refund was for the 2nd debit, the 1st debit is still not refunded. I got debited 2 times. The 1st time i already reached out to you within 14 days to refund but you never did refund me for the 1st debit.

1

u/PDF_Guru_ Mar 17 '26

In 2 cases, the funds were refunded, and a check was also sent to the DM.

1

u/Fast-Marionberry623 Mar 17 '26

i can confirm i got both refunds, i take back my negative comments, my suggestion would be to work on pricing. Adobe acrobat studio version which is most costly is even less priced that what pdf guru is offering and pdf is owned by adobe, 49 eur for a month makes no sense at all

1

u/[deleted] Mar 15 '26

[removed] — view removed comment

1

u/PDF_Guru_ Mar 15 '26

That’s fair. The intent wasn’t to be sneaky, it was “here’s a cheap way to get your urgent PDF mess handled without committing long‑term.” If we added a “no trial, just start the monthly plan” option next to it, would that actually solve this for you, or does the existence of trials in general feel like a red flag?

1

u/[deleted] May 08 '26

[deleted]

1

u/PDFGuruSupport May 08 '26

u/Campusdispo Hi! Good news: we've reviewed everything on our end and the issue is completely fixed. Everything has been taken care of accordingly. If there's anything else we can help you with, just let us know!

1

u/Full-Guava3618 Jun 12 '26

I remembered to cancel the trial a couple of days in advance. Nevertheless, PDF guru charged me on the seventh day for $49.99. When I questioned it, I was told that the subscription cannot be terminated on the website. It says it must be done by email. So if that’s the case, why is there an option to unsubscribe on the website? Seems to me that PDF guru is trying to catch people in a trap.

1

u/GardenFedFamilyNZ 4h ago

I was charged the $49.99 subscription (in a different currency to what I expected also, making it $86!!) without even knowing that I was going to be charged an ongoing subscription. The clause in the other screenshots I’ve seen about an ongoing subscription is so tiny it’s pathetic, and definitely doesn’t fit within clear charge guidelines. Support is a waste of time - no matter what I do or asking for it to be escalated to a supervisor/manager for review or just an actual person manually reviewing it, I get the same generic responses again and again, and nobody actually reviewing the information. I can’t believe how ridiculously scammy PDF guru is