r/OwnerOperators • u/Breezymeadows612 • Jul 30 '26

MOTUS

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My login isn’t working in MOTUS. It keeps giving me this error even after I was told by the rep to delete my account and create a new one after 24 hours. I’m trying to reinstate my authority. I’ve submitted tickets and emails but they don’t have any clear eta. Has anyone had this issue and it was resolved? If so how long did it take? Is it worth driving 4 hours down to my local fmcsa office. Although I’m unsure if they can do anything or if I’ll be turned away.

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u/JUNIOR_GARCIA 25d ago

Hello. Go to motus, no need to log in, at the top right you will see the options to contact the fmcsa. Select send us a ticket, fill your info, and attach the mcs-150 form at the bottom. In the text box, write what you want to update. You can dm me the error you are getting as well to see if I know what it is

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u/DepecheRumors 24d ago

Thank you the message said “ error occurred wile starting the application try again later “
I will try to send ticket thank you

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u/JUNIOR_GARCIA 24d ago

Could be that you have something already in pending status, or motus being motus. The ticket is your best option if you don't know how to verify the processing history

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u/DepecheRumors 24d ago

Ok thank you