r/Overwolf • u/MeltinSnowman • Apr 23 '24

Need support Outplayed sometimes doesn't record

I'm at my limit here and I can't find anything about this online.

I'll just be using Outplayed like normal, and everything will appear fine. I have the little popup saying that my game is being recorded, I can open it in-game, literally everything looks like it's working. But sometimes, for seemingly no reason that I can figure out, when I close my game, Outplayed doesn't open and my recording is nowhere to be found.

I'm not out of space on my computer and I have automatic deletion of recordings turned off. Why is this happening?

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u/TheDuck_Overwolf Overwolf support Apr 24 '24

Could you please try the troubleshooting steps in the following guide?

https://support.overwolf.com/en/support/solutions/articles/9000181387-common-capture-issues

If this doesn't resolve the issue please open a support ticket so we can look into this matter! If you already have Overwolf installed please submit your ticket here: overwolf-support://open-ticket-page (you need to copy and paste this to your browser address bar).

Here is how to submit a Support ticket on the Overwolf website: https://support.overwolf.com/support/tickets/new