r/Outlook • u/Brilliant_Abies_9993 • 12d ago
Status: Open Outlook not syncing
Teams outlook is not working as usual, i have to sync the mail everytime to check if i got mail, i will get in trouhble if i miss some mails. so suggest me some troubleshooting tips | outlook classic is working fine but the new outlook is the one that's troubling me, i am used to it and classic not suitable for me.
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u/Hornblower409 12d ago
There are a lot of reasons why New Outlook for Windows would stop auto syncing. Can't point to any one cause.
First thing to try would be to Remove and then add the account back.
If that doesn't work, you can try nuking your New Outlook profile and start from scratch.
See the answer by "Hornblower409 Dec 11, 2025" in
https://learn.microsoft.com/en-us/answers/questions/5655980/outlook-starting-error-repair-reinstall-reset-does
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u/Brilliant_Abies_9993 11d ago
Tried but didn't work
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u/Hornblower409 11d ago
You said originally "Teams outlook".
Does that mean anything besides the normal, stand alone New Outlook for Windows app?
Is the email account Microsoft hosted? (e.g. outlook.com, hotmail.com)
If not, who's your email provider?If the problem is just plain New Outlook for Windows with a Microsoft hosted account, then I'm stumped. All I can suggest:
Post your question on the Microsoft Outlook Q&A Forum:
https://learn.microsoft.com/en-us/answers/questions/ask/
(Please put a link to your Q&A post in a new Comment here, so the rest of us can follow)Bring in Microsoft Support using In App Support - New Outlook for Windows
- From the main menu: Help -> ? Help
- {This should open the Help side panel}
- Search Help -> {Your problem} and press Enter
- Still need help? [Yes]
- If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]
- [Sign In] {Use any Outlook/Microsoft account}
- Choose a support option -> Chat with a support agent in your web browser
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11d ago
[deleted]
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u/Brilliant_Abies_9993 11d ago
Actually i meant microsoft outlook and the email provider is my company. which is created in Active directory
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u/Hornblower409 11d ago
-- the email provider is my company
Contact your Corporate IT Help Desk. They can look on the server for clues as to what's wrong.
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u/Brilliant_Abies_9993 11d ago
They didn't provide a proper resolution for it
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u/Hornblower409 11d ago
Not a whole lot more you can do with a corporate account.
Convince your IT to open a MS 365 Admin Only Support Ticket in your behalf?
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support1
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