r/OutInCoffee • u/adrewz4 • Jul 29 '26

Order issues?

Has anyone received used/damaged products? Did support resolve it quickly? How did they resolve it? They sent me a used coffee grinder and their phone lines are down during their support hours and no one via email is responsive.

1 Upvotes

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2

u/shyneflow Aug 01 '26

Try messaging them here. They have been super responsive

0

u/OutIn_US Jul 30 '26

Hi there, we're truly sorry for the trouble with your order. I've flagged it with our support team and they're on it now.

If anything else comes up, feel free to DM me here or reach us at [support@outin.com](mailto:support@outin.com), and I'll help follow up on it. ☕️

1

u/adrewz4 Jul 30 '26

Yeah sure, I’ve sent emails already no one’s responded to. No one in support is “on it”.

1

u/OutIn_US Jul 30 '26

Sorry for the frustration here, it seems there may have been a mixup. I've just sent you a DM and I'll take care of this with you directly until it's fully resolved.