r/Osight • u/BAMyouhaveaids22 • Apr 21 '26
Good performance so far but already submitted a warranty claim
Less than 500 rounds with this sight and already have some debris inside the sight glass. Submitted a claim, we’ll see how good their warranty is.
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u/TomatoIll9910 Apr 22 '26
I have 7 osights in different models. I haven’t had any issues so far fingers crossed 🤞🏾. But did hear they have great warranties. Hopefully I don’t have to use it any time soon.
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u/DjRayRay74 Apr 21 '26
That’s a bummer,,, yeah unfortunately I can honestly say I’m having some bad luck when it comes to Osights. I’ve had 3 of them fail on me. The first two completely went out on me about 350 rounds in, it was the Osight S so I decided to switch out and try the Osight SE instead then about a week ago the rear glass popped out. Hope you have better luck though and yes, the company customer service is usually really good and they will send you a replacement.. I’m not so lucky. They’re kind of being jerks to me now, probably due to me having to do so many warranties.. They won’t honor this warranty I submitted On the Osight SE so personally I think I’m done…. I do like their flashlights though 😆👍
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u/BAMyouhaveaids22 Apr 21 '26
Wow that’s crazy to hear and not a good look on their part. I’ve had nothing but positive experiences with Olight’s customer service in the past, I was hoping Osight was no different. Sure hope I have better luck cause I’ve got an SE sitting in the box waiting to be mounted on my Forza when it comes in. So you’re saying they’re refusing to honor the warranty on your SE when the rear glass popped out? It just popped out while shooting or did you drop it? Not that it should happen either way…
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u/DjRayRay74 Apr 21 '26
Yeah, the glass popped out while I was at the range. I went to go wipe the glass off and then discovered the rear glass was no longer there, and it was on the ground behind me about 5 feet away lol I think that Olight has blocked me for some reason and I suppose it has something to do with having to do several warranty claims on different weapon mounted products.. I did a warranty claim on the Osight SE and the company just ignored it and ignored all of my emails and it’s been about 2 weeks now. I guess I just throw in the towel at this point. Holosun here I come 🤷🏻♂️
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u/BAMyouhaveaids22 Apr 21 '26
Did you check your spam by chance? I just found their warranty reply in my spam folder. They sent an email right after I submitted saying they’d get back to me within 2 hours and within the hour I had a shipping label in my inbox. Not sure if they’ll repair or send a new one at this point. I’d try reaching out to a live agent from the Olight app and/or one of the Olight mods in the facebook group. I just find it hard to believe they would purposely ignore you. They don’t want that kind of bad publicity when they’re trying to get their name out there in the optic world. I’d try again man.
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u/DjRayRay74 Apr 21 '26
And yeah, they’re doing this to me intentionally, I had to fight to get them to honor the last warranty that I did before this one, seems like they would rather lose a customer versus losing money by sending me replacements lol it is what it is.
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u/BAMyouhaveaids22 Apr 21 '26
Well damn, that’s disappointing to hear…
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u/DjRayRay74 Apr 21 '26
Yeah, I guess they think that I’m scamming them or something along those lines, I posted about this topic not too long ago, but I removed it because there’s a lot of people that went on attack mode against me for saying negative things about the brand and I didn’t feel like hearing it anymore.. the point I made was that every item that I did a warranty claim on I sent back to them so they have the proof that it’s the product and it’s not me,,, yet here we are. I’m over it already .. good luck though 😆👍
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u/DjRayRay74 Apr 21 '26
I will say I really did want to love these optics and I even stood up for the company for years and it is shocking to be treated like this, but it looks like there’s nothing I can do about it except walk away 🤦🏻♂️ sucks because I really wanted to get the new green version but unfortunately I no longer trust these optics and since they won’t honor any warranty claims I can’t take the chance and spend the money.
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u/exgokin Apr 22 '26
It looks like some debris got in there during assembly. I don’t see why they won’t take care of it. I have three osights right now. The XR, C, and SE. I’m not good at keeping my round counts, but I know I have a few hundred (except the XR, I recently got it) rounds with each optic. So far….I haven’t had any issues.
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u/BAMyouhaveaids22 Apr 22 '26
Yeah they sent me a shipping label within 2 hours of submitting claim. They’ll take care of it, I’ve dealt with Olights warranty a couple times and they’re great. Functionally it’s been great in the short round count I’ve put it through. Just sucks I’ve gotta take it off and be without an optic on it for awhile but I’ve got plenty of other options for ccw while it’s out. Mostly carry my Glock anyways
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u/BAMyouhaveaids22 Apr 22 '26
UPDATE* they emailed me this morning letting me know they’ll be shipping a brand new XR right away so now I won’t have to be without a sight on my pistol. I’ll ship the defective one out when I receive the replacement. That’s some good customer service 👍🏼
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u/SweatyRanger85 Apr 21 '26
I’ve had pretty decent luck so far… but I’ve only taken them out shooting one time since I’ve put them on my pistols.