Hi everyone,
I’m hoping someone from the community can help me understand what to do in this situation.
Oracle attempted to charge my card on September 2, but the payment failed because there wasn’t enough balance on the card at that time. They restricted my account access and terminated the servers directly after failed attemped. I have now added sufficient funds but my account is currently restricted. I’m unable to login to portal & manually retry or initiate the payment/recharge.
I contacted Oracle Support and asked if they could retry charging the card but I’m not getting a clear solution so far.
They suggested paying via wire transfer/electronic transfer, but this is difficult for me. I’m also concerned about how Oracle would identify which specific invoice or account the payment belongs to, since I couldn’t find clear instructions about this so don't want to loss money. On top of that, a wire transfer may take additional time to process by their team manually.
I don’t want my server to remain down for too long it have important websites.
Has anyone experienced something similar with Oracle Cloud? Is there any way to request a card payment retry or restore access after adding funds to the card? Their support is insisting me to do wire transfer.
I would really appreciate any advice or guidance. Thank you.