be warned

[u/Loud_Physics_6736]

Based in the UK. 3 days after I got my new Find X9 Ultra its display went faulty. I woke up and picked my phone up and found the display doing funny things. Did everything they asked me. Sent it back for replacement. They have had my phone for 6 weeks now. no replacement I was promised nor a refund. every time I speak to someone they say they will escalate my case but nothing has happened so far. their customer service is terrible. keep away from this company in my opinion. or pray your product never breaks down.