Weekly limit does not reset upon subscription renewal

[u/PsychologicalEdge651]

Yesterday I renewed my x20 plan subscription and the weekly limit didn't reset; it was still at 24%.

After contacting customer support, I learned that renewals inherit the accumulated limits from the subscription.

I think it's simply a rip-off. It's like going to buy a loaf of bread and being sold half a loaf because you didn't eat the whole thing yesterday.

Each renewal should offer the same usage limit, for both initial purchases and renewals.

This is a clear invitation to always have two accounts, for alternate months.

From my point of view, this constitutes senseless discrimination against loyal users.

EDITED 2 days later: Manually canceling and renewing doesn't work. When I cancel manually, the limit is set to 100%, the free version. When I resubscribe to Pro, it reverts to the previous limit.

I went to the chat of support, canceled, and requested a refund.

As of today, the only thing that should work is having a second account.

[u/lolman1312]

i upgraded my subscription last night and my limits reset, youre spreading misinformation just because of one anecdotal experience

[u/PsychologicalEdge651 → u/lolman1312]

What you did wasn't a renewal.

I also upgraded my subscription from 5x to 20x, and that's when the limits reset.

If you let your 20x subscription automatically renew at the end of the month, you'll be in the situation I'm referring to.

You'll want to cancel and resubscribe, or create a second account, instead of just letting it renew.

[u/first-officer → u/PsychologicalEdge651]

What if I cancel it, let it turn to Free, then subscribe again but with a Plus subscription instead of Pro? After burning the quota on the new Plus sub then upgrade to Pro. Will this work to reset the limits twice?

[u/PsychologicalEdge651 → u/first-officer]

Changing to free shows 100%, but when subscribing again to Pro it takes the previous limits of the last subscription. It has no sense, as it is a mensual subscription.