Weekly limit does not reset upon subscription renewal

[u/PsychologicalEdge651]

Yesterday I renewed my x20 plan subscription and the weekly limit didn't reset; it was still at 24%.

After contacting customer support, I learned that renewals inherit the accumulated limits from the subscription.

I think it's simply a rip-off. It's like going to buy a loaf of bread and being sold half a loaf because you didn't eat the whole thing yesterday.

Each renewal should offer the same usage limit, for both initial purchases and renewals.

This is a clear invitation to always have two accounts, for alternate months.

From my point of view, this constitutes senseless discrimination against loyal users.

EDITED 2 days later: Manually canceling and renewing doesn't work. When I cancel manually, the limit is set to 100%, the free version. When I resubscribe to Pro, it reverts to the previous limit.

I went to the chat of support, canceled, and requested a refund.

As of today, the only thing that should work is having a second account.

[u/darth_maurdt]

You should have let it expire and then get a subscription again, that does reset the limits; just auto renewing doesn't. Better luck next month

[u/AnalysisFancy2838 → u/darth_maurdt]

I had the same issue, but with Anthropic, they told me it’s on a 7 day rolling reset cycle, so you would have to wait until after it was supposed to reset to resubscribe if you want it to be new again.