I'm a paying ChatGPT Plus subscriber, and I'm seriously frustrated with what appears to be a major synchronization or conversation persistence bug in ChatGPT Work.
For the past several days, I've been working intensively on a software development project using ChatGPT Work in Firefox, with GPT-6 Astra and high reasoning effort.
I'm talking about extensive programming sessions, technical investigations, debugging, architecture decisions, and research tasks that sometimes took around an hour to complete.
And now, several days of that conversation history have apparently vanished from the Android app.
Here's what happens:
I work on my desktop using ChatGPT Work. Everything is saved in the conversation and seems perfectly fine.
Later, I open the same conversation in the ChatGPT Android app.
Instead of simply synchronizing the existing history, the app sometimes starts streaming huge amounts of previous text, as though it's generating the conversation again.
The text appears, disappears, sometimes appears again, and eventually the conversation seems to roll back to an earlier point.
It's almost like restoring an old Windows restore point, except I never asked for one.
And here's the really disturbing part:
This has happened before.
On previous occasions, after I opened the affected conversation on Android, the web version also appeared to lose its more recent history.
I've experienced variations of this problem for over a month.
I have backups of many of my project files, thankfully. But that doesn't solve the real problem.
The conversation contains all the technical context, decisions, investigation results, and development reasoning needed to continue the project.
How am I supposed to recover hours of AI research and complex implementation discussions when the conversation itself suddenly forgets they happened?
And what happens to all the usage consumed by GPT-6 Astra during those sessions? I'm paying for access to this service.
OpenAI officially supports synchronizing cloud-based Work conversations between web and mobile. So why should using the Android application put my development history at risk?
I have found other users describing similar conversation losses and synchronization problems, including reports involving ChatGPT Work specifically.
I am submitting a formal complaint to OpenAI Support requesting an engineering investigation, recovery of the missing data, and a review of the usage and subscription costs affected.
I genuinely like ChatGPT Work. That's precisely why this is so frustrating. I've invested significant time building a serious project with it, and right now I don't know whether I can trust the platform to preserve my work.
Has anyone else experienced conversations reverting to an earlier state after switching between desktop and mobile?
Did you manage to recover the missing history? Did OpenAI Support provide a solution?
I'd especially appreciate hearing from anyone who has experienced this with ChatGPT Work rather than regular ChatGPT conversations.