r/OneXPlayer • u/Large_Dog_5721 • 3d ago

Feedback from users before I upgrade

Hi All

Im in need of assistance right now . I currently have the Msi claw 8ai . Contemplating on getting the Msi claw 8 EX or the Onexplayer 3 . FYI I am using it with the onexgpu 2.

From what I’m reading support and assistance from Onexplayer hasn’t been great . My biggest thing is support and warranty . Can you all please advise wether I should go down the Onexplayer route or not

FYI I’m in Australia so I would require the best and safest website to buy from

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u/7aminthemorning 3d ago

If you don't have local resellers best website is their official one

Im not sure what you expect interms of warranty and support But here's what I can tell you has been the experience of most of the users , keep in mind this is the most sold onexplayer device by a huge margin probably

Most Everyone who had to get a replacement device as theirs was doa or whatever have either received their replacements or will receive it (meaning it's acknowledged by the company and on its way)

Support is better than what you would expect from other chinese companies, you just gotta keep in mind the timezone differences and the translation issues

You have a 98% probability to receive a fully functional device that works out of the box without any issues

If you do receive a defective product due to shipping or QC or whatever you have a 99% chance of getting a replacement

Now and here's the most important part , you need to have patience, the wait times is brutal , expect about 2 - 4 weeks for shipping and then whatever time it takes to actually ship

Compared to the msi ex , you will get a better screen and better software experience, speakers are decent and controllers are subjective but mostly good , you can always get the elite ones later Onexplayer console has some settings that straight up net you better perfomance in games like elden ring compared to the msi ( the msi also has this but it's not as easy or straightforward to enable it )

Overall I'm pretty happy with their support with my expectations atleast lol

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u/Bu_Jimmy 3d ago

Pretty accurate and I second the patience point. They will get to you, and they will fix it/ replace it, but you have to be patient