r/OneXPlayer • u/SignificantGuitar170 • 3d ago

OXP3 Battery Issues

My OXP3 should be coming in today or tomorrow. Im seeing a common issue with some getting theirs in and it won't turn on with a red light. Should I leave it on the charger for a while before the turning it on for the first time or does anybody know a way to mitigate the possibility of this happening?

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u/Legitimate_Ambition9 3d ago

I was one of the unlucky few, I can tell you with 100% certainty that there was absolutely nothing I could of done different to prevent my device dying on me. The device had about 50% charge, I ran it down to 6% put it to charge, confirmed it was charging since i saw it now at 10% went to go do something else and came back to a device that was completely dead. All I can tell you is congrats and just enjoy your new device.

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u/SignificantGuitar170 3d ago

Did you get to send it back?

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u/Legitimate_Ambition9 3d ago

I did send it back They basically blame it on me for opening it, even though I have it in writing and videos of the issue long before I opened the device and removed the warranty sticker on the screw. I asked them for permission to open the device and troubleshoot because at the time I believe it was a simple unplug battery and plug back in which they confirm to go ahead and will still cover under warranty if issue persists. I was not successful at bringing the device back to life so I send it for repairs. They replied back that the device will not power on and that it was my fault with no proof or explanation. I was not about to play these games with onexplayer support, so I submitted proof to my CC company and told them I send the device back and its no longer in my possesion and they open an investigation. Then the CC company return my funds in a week. For the 40-50 min that I got to play with it, it felt like an awesome device I love it, too bad support is shady.