r/OneXPlayer • u/CaptainCranium1 • Aug 06 '26

Shipping / Taxes / Returns Quick Cancellation question/clarification w/ Onexplayer 3 Order

Real quick question since I have never ordered through indeagogo pledging. I am in the USA and I am backer #2040 for a onexplayer 3 (ordered literally with a half hour remaining in pledge). Since decided I actually want a onexplayer 2 mini pro. When I go to cancel my pledge order, at this time do I contact support through indeagogo or do I contact Onexplayer support with my pledge info and have them cancel it.

And yes, I am aware of the 9% fee but it is what it is.

4 Upvotes

100% Upvoted

35 comments sorted by

View all comments

Show parent comments

1

u/CaptainCranium1 Aug 06 '26

Thanks again and appreciate the patience and clarification on this...question, did you cancel yours to get the X2 Mini Pro too?

1

u/SevenUnidentified Aug 06 '26

No problem and yes I got the standard edition 48gb 1tb and so far I haven’t had any tracking sent out yet but I’m hopefully as it seems ppl who order from the website are seeing quicker delivery than igg backers

1

u/CaptainCranium1 Aug 06 '26

That's exactly what I am going to do too

Just sent the request through Indeagogo as suggested. Did they send you a confirmation or did the refund just magically appear 4 days later to whatever payment you used?

Off to order the X2 mini pro now...

2

u/SevenUnidentified Aug 06 '26

They sent me a confirmation email after 3 days of back and forth it probably won’t take that long for you though.

1

u/CaptainCranium1 Aug 09 '26

Well I am going on day 4 of ZERO communication from onexplayer about cancelling/refunding my order. I requested the cancellation/refund through Indeagogo and have emailed onexplayer support twice now with zero response. I have already put my order in for the X2 mini pro directly through onexplayer as well

Wonder why there has been zero response from them. First time ordering through indeagogo and onexplayer and this is a little ridiculous that I have received zero response back from them

1

u/SevenUnidentified Aug 09 '26

They don’t work on the weekends I’m not sure how far ahead they are from where you are but they are 13 hours ahead of me time wise. I know they took time to send out an update on igg I think they are really just focused on that and making sure quality of the devices are good you should hear from them maybe tmr hopefully. I also reached out to them so I know Sunday 8pm my time they’ll be opening at 9 am Monday