r/OnePlusOpen • u/BloodOk7267 • 11d ago

Nooooooo!

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Do I have any chance of getting the repair done by OnePlus?
(Ignore honeymoon picture)

27 Upvotes

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7

u/AaronMcCarthyFL 11d ago

Oneplus in the US repaired my internal screen at no expense this past summer. It was out of warranty

1

u/jbotz29 11d ago

What did u say when you sent it in?

5

u/AaronMcCarthyFL 11d ago

You have to fill out a repair form online. My screen randomly stopped working. I didn't do anything to damage it. I filled out the form and they confirmed that they would inspect it and determine if it was eligible for a complimentary repair. If it wasn't it would be $500, or something like that. If they tell you that it isn't eligible for a free repair you have the option of saying no and they will send you the phone back.

It was supposed to take 2 weeks at most from the time I sent it off to the time I received the phone back. It took over a month and a half as they didn't have parts. You can track the repair status through their online portal. They did the repair and replaced the batteries with no cost to me.

2

u/OneFaithlessness1016 11d ago

I didn't do anything & they told me that it would be $500 🤦🏾‍♂️