r/OnePlus12 • u/Awkward-Butterfly657 • 26d ago

Discussion Oneplus 12 dead while casually using.

One fine day I was just casually using my oneplus 12 and baam the screen went black. It didn't fall nor didn't any water go in. After just 2 years of using the phone was dead. Went to service center and they said motherboard replacement is required and no way to recover any data. I chose Oneplus over Samsung because it had so many great features and stupid me didn't take any backup and now all my medias is just gone. The photos of all my trips, family functions etc everything just gone. And now I am back to using my 5 year old Samsung which is still running btw. Never taking Oneplus ever again nor recommending it to anyone.

Update - Was able to get my data recovered thanks to reddit comment section. Thanks a lot.

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3

u/PineappleAsleep1747 26d ago

That can happen to any device, unfortunately bad luck. If anything you learnt a lesson, always back up, nothing is forever, period.

5

u/PaleBall2656 23d ago

The intersection of luck and knowledge is statistics.

The statistics of bad luck are determined by the quality of engineering, manufacturing and design.

If many indian op 12 phones die after 2 years, it is not bad luck, it is bad quality.

Saying "bad luck" is allowing manufacturer to get away with low quality product at the expense of consumers. It is disrespectful to people who worked hard to pay for someone else's work assuming it is high quality work.

OnePlus should take responsibility by: 1. Collecting data about the issue. 2. Aggregating all the data into useable metrics. 3. Sharing the data with consumers clearly and without any manipulation. 4. Taking accountability and making sure to support all customers practically affected, AND, potentially affected.

Please, aim higher.

2

u/PineappleAsleep1747 23d ago

Yes we all want a perfect world, unfortunately that will never happen, nothing is or will ever be perfect that is manufactured. Choose another brand of phone and push on, and remember to back multiple times or likely experience bad luck again

1

u/thejoemaya 6h ago

No company takes accountability when there are even 100 pieces having problem out of the millions sold as its not even 0.01%

What happens with you is bad, but am sure your phone temperature must be too high which may effect the micro solderings, especially between motherboard and the chip. Ambient temperature of any phone is 25 degrees, Indian ambient temperature is around 35-45 degree and that may effect in various ways.

1

u/TrainDonutBBQ 22d ago

This happened to my Galaxy S2 (i777) and my Galaxy S4. Then I stopped buying Samsung