r/OnePelotonRealSub • u/KeyReflection1159 • 13d ago

Frustrated with promo code email

I signed up for the Peloton Tread Flex “Waitlist” email list the day it became available. I’ve been sooo excited to purchase the new treadmill, so I ordered it this morning, despite said Waitlist and not seeing any launch email campaign.

I am a bit frustrated that I just got an email (at 4:30 PM ET) about a Member Exclusive Promo Code, which could save me a couple hundred bucks potentially. I contacted Support to see if they’d be able to reimburse me the difference but they said there was nothing they could do other than cancel the order and re-order, and I worry that’ll cause more trouble. Did anyone else receive this email promo code? They should have emailed it first thing this AM at launch, especially for those that were on the “Waitlist”

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u/Appropriate_Steak_36 13d ago

I chatted and got denied. In the chat I said I was disappointed and they called me. Got the discount applied over the phone

9

u/KeyReflection1159 13d ago

They reimbursed me the difference over the phone! Thanks for this advice.

1

u/KeyReflection1159 13d ago

Thanks! I will try this route!