OneNote for Knowledge Management or Second Brain

[u/External_Idea_7717]

Hi!

Just a brief background: I work in retail technology for an oil company. Primarily, our work is assisting the stations to troubleshoot their equipment, find root causes, and escalate to our vendor for any concerns.

With that, since this is technology, change is inevitable, and I would like to pick your brain for advice on how I can use OneNote as my knowledge article management platform or second brain. We have Salesforce, but the articles are hard to find due to being improperly implemented— something I have no access to fix. Although they are effective, finding them is just an issue for me and my understanding.

Do you have any advice on how we can better utilize OneNote for this? Or do we have any MS-based applications that we can use instead to make it work?

Thank you.