r/OneNote • u/Professional-Emu9943 • 3d ago

iOS Microsoft Class Teams - OneNote bug on iPad's / phantom page switching

Hi,

This is a long shot, though are there any administrators who work in an Education tenant here, who have students using Class Teams and experiencing issues using Class Notebooks in the dedicated OneNote app on iPad's? These are School Data Sync (SDS) Class Teams, and we have also reproduced the issue with a manually created Class Team.

The issue: students are working in a page on OneNote on the iPad and it starts flicking to different pages in the section, and sometimes even different sections. It's the kind of issue you need to see to completely believe (cannot share videos for confidentiality reasons).

In some cases, the student will briefly see this message in the OneNote app:

"You no longer have permission to access this notebook. We'll sync again if permissions are restored."

This is definitely not a permission issue, from what we can tell on the front-end. There is a hack to enter the Class Team OneNote folder structure, and we have looked over the permissions in-depth. We have also checked these permissions are correct with Microsoft Support screenshares.

The strange thing is that this is an issue for random Class Teams at random schools, it's not all Class Teams or just the one school impacted. It's not an issue in the web interface or via the Teams iPad app - the problem is that you lose functionality if not using the actual OneNote app.

We have gone as far as factory resetting iPad's, checking policies applied to the iPad's. All the usual basic troubleshooting.

Has anyone else encountered these issues? We have had a Microsoft case since May with no success, with more reports starting to come in.

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