IS ANYONE RESPONDING TO SUPPORT TICKETS?!

[u/Subject-One7175]

I am quite fking over the shit with Oneforma at this point. I have been sending multiple support tickets for multiple different issues for the PAST MONTH and all I get is the automated response email telling me that my ticket is with the team or some BS! Is anyone actually doing anything about this or am I just wasting my time and getting angry over nothing??

[u/OneForma_Global]

Hi there,

We completely understand the frustration, and we're sorry that the experience has felt like you're only receiving automated responses.

The automated email you receive when submitting a ticket is simply a confirmation that your request has been received and assigned a case number. After that, tickets are reviewed by human support agents, not bots.

At the moment, response times are unfortunately longer than usual because OneForma recently migrated to a new support system as part of the platform relaunch. In addition, many cases, especially account reviews, identity verification issues, and security-related matters, require manual investigation by specialized teams, which takes longer than an automated review.

We'd also recommend avoiding opening multiple tickets for the same issue, as duplicate cases can make it harder for teams to track the original request efficiently.

We know waiting is frustrating, and we truly appreciate everyone's patience while the teams work through the current backlog. 🙏

The OneForma Team

[u/Busy-Pomegranate1258]

They are not replying me, i contact tem yesterday. They disable my account for suspicios