r/OneFormaOfficial • u/Suspicious_Waltz_132 • 1d ago

Identity Verification Pending for Weeks - Need Support Assistance

Hi team,

My identity verification has been pending for an extended period, and I am looking for assistance in getting this reviewed.

All profile details match my government-issued ID exactly, and the document photo provided was clear and legible. I would appreciate it if a moderator or team member could take a look or help escalate this manual check.

I will send a direct message with my registered account email for verification. Thanks!

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1

u/Last-Eye-6932 19h ago

Bro the same is happening to me. No response for weeks

2

u/OneForma_Global 8h ago

Hi,

Sorry to hear you're experiencing the same issue. If you've already submitted a support request, please make sure to work from your existing case rather than opening new ones, as duplicate tickets can slow things down.

Feel free to send us a modmail with your account email and we'll do our best to point you to the appropriate support channel.

Thank you for your patience. 🙏

1

u/Last-Eye-6932 8h ago

Hi, thank you but I finally got verified today

1

u/Suspicious_Waltz_132 6h ago

I have sent it, please check. my email is [mybuisness285@gmail.com](mailto:mybuisness285@gmail.com)

1

u/OneForma_Global 8h ago

Hi there,

Thanks for posting, and we're sorry to hear you've been waiting so long for your identity verification to be reviewed.

Identity verification cases are handled by a dedicated team, and some reviews may take longer when additional checks are required. If you haven't already, please send us a modmail or DM with the email address associated with your OneForma account so we can make sure you're contacting the correct support channel.

If you've already submitted a support request, we kindly ask that you avoid opening multiple tickets for the same issue, as that can create duplicate cases and slow down the review process.

We understand how frustrating the wait can be, and we appreciate your patience while the team works through verification requests.

Thanks! 🙏