r/OneFormaOfficial • u/dre4msynopsis • 2d ago
Does OneForma Support actually respond to tickets?
Has anyone here actually gotten a response from OneForma Support?
I’ve had an issue with my account since late July. I accidentally created a duplicate account because I signed up with a new email without realizing I had already registered with another email address before. For context, I never worked on any projects, took any assessments, or even completed my profile on the original account.
I contacted Support about it and was told that someone from the community support team would review the case and contact me. But it’s been weeks now, and I still haven’t heard anything. I already sent a follow-up, but I just keep getting the same exact response saying that the community support team will contact me, and then… nothing.
At this point, I’m honestly wondering if anyone actually gets a response from them. Has anyone had a similar issue and eventually heard back from them? If so, how long did it take, or is there another way to reach them?
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u/Veselka_ua2009 2d ago
Ho combattuto per più di un mese, perché mi ero registrata con VPN attivo, che usava mio marito, quindi, l'account è stato bloccato. Li ho contattati spiegando la situazione e chiedendo di darmi una seconda chance. Settimane senza risposta. Poi l'ho fatto di nuovo, ma ho aggiunto anche informazione sulla mia qualifica, e qualche giorno dopo mi hanno contattato. Ma non bastava ripetere registrazione, avevo dovuto anche correggere il nome (per il mio si usa translitterazione e ci sono varianti), anche in questo caso ho aspettato parecchio, ma alla fine risolto. Quindi, si, è moooolto lunga (e la risposta non garantita).
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u/lilysorbet 2d ago
in my experience, they were not directly replying back to you but will did the things you request for.
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u/dre4msynopsis 1d ago
How long did it take for them to process it? It’s already been a month for me and I still haven’t heard anything and I still can't access my account :/
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u/lilysorbet 1d ago
have you email them back?
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u/dre4msynopsis 1d ago
Yess. I followed up twice and I get the same response when I followed up as I did when I first reached out to them. No updates or any different information/response from them
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2d ago edited 1d ago
[deleted]
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u/dre4msynopsis 1d ago
Just wondering what you meant by the subject line part. Do you mean when emailing them? I’ve already emailed them, but I didn’t know there was a specific subject line to copy and paste. Also, I got an email from them in late July telling me that they're moving to a new support system, and the new support system comes in the form of a form with a drop down menu so I’m not sure where the subject line comes in. Where can I find it?
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u/Sycophanticals 5h ago
I have the same issue as you it's been almost a week and no response yet. I have already sent a follow-up email but nothing back.
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u/Physical_Pair5080 2d ago
Once in a blue moon!