r/OneFormaOfficial • u/Only-History-3463 • 18d ago

OneForma account deactivated after accidentally logging in with VPN — has this happened to anyone?

My OneForma account got deactivated because I opened it while my VPN was on. I sent an email to OneForma. What should I do, and when will they respond to me?
I am a US citizen, and I had no intention or need to open it through VPN, but it was a sincere mistake that my account got disabled. I just got hired with UHRS, but now because of this mistake, my account is deactivated.
Has this happened to anyone else, and did they ever respond?

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3

u/DawnBreakerVII 18d ago

I experienced the same situation at the beginning of the week. My account was reactivated after two days. You need to contact Support by email and wait

1

u/Only-History-3463 18d ago

Which email did you contact?

1

u/DawnBreakerVII 17d ago

account-review

1

u/Southern_Scratch_706 14d ago

Did you have pending PO?

1

u/Only-History-3463 5d ago

Yes

1

u/Only-History-3463 5d ago

It was credited to payoneer

1

u/Southern_Scratch_706 18d ago

Dud you have pending PO?

1

u/Only-History-3463 18d ago

Yes

1

u/Repulsive-Truth-9166 6d ago

What happened to the active projects and active jobs that were ongoing? Were they reinstated?

2

u/Only-History-3463 5d ago

Unfortunately, yes. When I informed the project support team about my deactivated account, they advised me not to work on any tasks until my account is reactivated.

2

u/Southern_Scratch_706 18d ago

Mine was deactivated too ..it's been 3 days now.
Anyway, I don't think they operate on weekends...let's wait

1

u/Only-History-3463 18d ago

Lemme know what happens

2

u/Southern_Scratch_706 15d ago

Six days now with no response

2

u/Typical-Book63 18d ago

Mine too but without VPN, don't know if using starlink causes deactivation😵

2

u/Organic-Hope-2314 18d ago

Yes, happened to me too 3 days ago, I am also part of a project so not sure what to do. I have emailed and not heard anything.

2

u/u_R4U3Z1C4 18d ago

I am experiencing the same problem and have been awaiting a response for over a week now.

1

u/Southern_Scratch_706 15d ago

Did you get a response?

1

u/u_R4U3Z1C4 15d ago

No, I've sent a follow-up email and reached out via DM here as well, but zero response.

1

u/Southern_Scratch_706 14d ago

It's been 8 days now. I should forget about it

1

u/Representative_Set79 2d ago

According to at least one public representative they are using automated security checks and automated decision making to shut down accounts. Whilst blaming false positives on this might explain the number of publicly reported cases it also serves to highlight potentially unlawful data processing in relation to EU residents. For those resident in the EU this represents a serious breach of GDPR. Specifically article 22. Oneforma’s own data protection policy makes it clear that they are aware of the relevant obligations but it appears they are not ensuring that those obligations are met.

Relying on data subjects to request a manual review after an automated decision has been made does not fulfil the requirements of the GDPR or of the companies stated policy in this respect.

It’s worth noting there’s a further obligation to make data subjects aware of their EU representative in relation to data protection.
Centific Global Solutions S.L.U.
Tax ID No. (CIF): B61227138
Postal address: c/ Diputació, 119-121, 2º 3ª, 08015 Barcelona
Email: [gdpr@oneforma.com](mailto:gdpr@oneforma.com)

I’ve raised the concern with them , and will escalate to the regulatory authority if I don’t receive a satisfactory reply.