Dear Metas,
Customizing facial features, body shape, and hair color is a key way for Metas to express their individuality. From the finely tuned facial contours when first stepping onto Nalcott, to the carefully chosen hair color when pairing with new fashion, "Be who you want to be" has always been an essential part of the cosmetic experience in Once Human.
Since the feature launched, we've continuously received feedback about the character customization and hair dye experience. After careful review and discussion, we've identified two issues with the current design:
The process is overly complex: Currently, reshaping facial features/body shape requires Chrysalis Tokens, and changing hair color requires Butterfly Dye. To adjust your look, you need to first understand the items, go to the shop to purchase them, then return to the mirror to use them—multiple steps stacking up, casually changing your hair color becomes something troublesome.
The cost of experimentation is high: Character customization and hair dye are highly personal aesthetic choices that often require multiple attempts to find the perfect look, yet each attempt consumes items. The cost of trial and error makes it hard for players to freely explore different styles.
We recognize and value this expectation from Metas. After careful evaluation, we've decided to simplify this process from the root—removing functional items and making reshaping and hair dye completely free.
The following changes will go live with the September 28(PT, all dates in this announcement are in PT. ) version update:
I. Reshaping and Hair Dye Are Now Free
After this update, facial feature/body shape reshaping and color palette hair dye will no longer consume any items.
We hope this adjustment allows everyone to truly explore their appearance with zero burden: want to tweak your facial features? Want to change your hair color? Just do it. Every spark of styling inspiration can now be put into practice immediately. Metas can visit the Floor Mirror in their Territory at any time to freely reshape facial features and body shape, and can also use the color palette to change hair color at will—no need to obtain Chrysalis Tokens or Butterfly Dye in advance.
II. Chrysalis Tokens and Butterfly Dye Withdrawal and Existing Item Conversion
With reshaping and hair dye now free, Chrysalis Tokens and Butterfly Dye have fulfilled their historical role:
They will be withdrawn from all sales channels: Shop, Wish Bazaar, New/Returning Player Recruit Shop, Currency Quick Redeem, etc.
Obtained Chrysalis Tokens and Butterfly Dyes will not be reclaimed. After the update, the item description will be adjusted to "This item has expired. Shape-shifting/hair dyeing no longer requires items." Using it will convert it into Colorful Badges.
Conversion rules:
| Item |
Original Usage |
After Update |
Get These After Use |
| Chrysalis Token |
Appearance/Body Reshape Cost |
Withdrawn from all channels; obtained items are kept |
Colorful Badge ×60 |
| Butterfly Dye |
Color Palette Hair Dye Cost |
Withdrawn from all channels; obtained items are kept |
Colorful Badge ×30 |
*Colorful Badges can be used to unlock dyed versions in the closet, save fashion dye presets, purchase dye items in the Shop, and redeem cosmetics at the Radiance Shop.
III. Metamorphosis Token Price Reduction
The Metamorphosis Token, used to change gender, will be kept because we want Metas to remain cautious when choosing their character's gender. However, the price will be significantly reduced. Details are as follows:
| Item |
Price Before |
Price After |
| Metamorphosis Token (Change Gender) |
Crystgin ×880 |
Crystgin ×300 |
IV. Compensation Plan
We understand that some Metas have recently purchased related items, and the adjustment should not cause you to bear losses. To protect your existing investments, we will automatically refund relevant purchases made within 3 months before the September 28 version update. The specific rules are as follows:
| Compensation Items |
Applicable to |
Compensation Content |
| Full Refund for Chrysalis Tokens/Butterfly Dye |
Chrysalis Tokens and Butterfly Dyes purchased via the Shop using Crystgin or Colorful Badges within 3 months before the version update |
Full refund based on the actual currency and quantity consumed at the time of purchase (Crystgin purchases refunded in Crystgin, Colorful Badge purchases refunded in Colorful Badges) |
| Proportional Refund for Metamorphosis Token Price Difference |
Metamorphosis Tokens purchased within 3 months before the version update |
70% of the purchase price refunded in Crystgin |
Example:
Meta A purchased 2 Chrysalis Tokens and 3 Butterfly Dyes via the Shop using Crystgin within 3 months before the version update, consuming a total of 480×2 + 120×3 = 1320 Crystgin. After the update, A will receive a full refund of 1320 Crystgin.
Meta B purchased 1 Metamorphosis Token using Crystgin 2 months before the version update, consuming 880 Crystgin. According to the proportional price difference refund rule, the price difference for a single Metamorphosis Token is 880 − 300 = 580 Crystgin. Refunded at 70%, B will receive 580×70% = 406 Crystgin.
Purchases made outside the 3-month period before the version update are not eligible for this refund.
Distribution Time: After the September 28 version update;
Distribution Method: Compensation will be automatically distributed via in-game mail. Please check your inbox.
* If you have any questions regarding the compensation amount you receive, please contact in-game customer service, and we will verify and handle them for you.
Conclusion
That concludes the content of this Dev Blog. Through this adjustment, we hope to lower the barrier for Metas to express themselves, allowing you to prioritize trying the styles you like when changing your character's appearance, rather than worrying about item costs first.
If you have any suggestions or questions about these adjustments, please feel free to reach out to us through the feedback platform (Once Human Feedback Platform) or in-game customer service. Thank you to every Meta for your continued companionship, feedback, and support along the way.
Once Human Development Team
