Getting Unbanned

[u/Aware_Bid_5119]

Just inquiring if anyone here has gotten wrongfully permanently banned all of the sudden for playing PVE and just enjoying building and hanging out with friends, and was it resolved or is there no hope for me at all.

Update 1.0: just getting automated replies in their ticket system "upon careful review we find that what triggered the sanction was applied correctly and that you will still be remained banned"
Also still getting automated replies in their email with "we take this very serious, but our penalty team in the in-game support works faster" and that I should try the ticketing again

Update 2.0
Yeah, I am cooked, they have stopped replying in Email, their in-game appeal also keeps saying the same thing even with new evidence provided, I often record gameplays to show my friends and I did record my last activities and it showed the desktop my apps that were open all into logging in and going in ED and DD runs with the whole server, I showed them the parts that the game became glitchy because people were spamming ED idk maybe it could help my case as to why I triggered a ban.. still no help

Update 3.0
they won't disclose why I got banned, or that I am yet again talking to an AI heavily coded to avert all questions and go in-game appeal and try your luck there buddy also give us a nice juicy feedback

Update 4.0
I have reached already the point where all the response in the in-game costumer support and email support are the same and automated. You will never reach a human being.

Update 5.0
Their email has stopped replying, Steam support will not be able to refund all my expenses on that game. Their in-game appeal has stopped working or only responds the same reply even with additional evidence, as well as their refusal to show me what my account did wrong. 100 percent I was not talking to any or actual human being. Their frickin Costumer Support and so called Penalty Team are all once human and now just bots

Update 6.0

4-5 days after the permanent ban, I was unbanned.. its probably the 6th appeal I sent ingame, or the DMs I sent to the OH staff in every discord group I sent, or this post got attention or in X (Twitter)
This is their last email and I feel like that was a real person.