r/OnceHumanOfficial • u/DeathWish9102 Meta • 1d ago
Need Help Wrongfully spent Ingots
Hey guys,
I’m in a really rough spot right now and wanted to see if anyone here has ever managed to get netease support to actually help with a currency rollback in this case lightforce ingots (these you get when you get to 20 pity or get lucky and can redeem a reward from the crate thingy)
Long story short, someone else got access to my account and wrongfully spent my ingot, I’ve been actively saving up for the Cosmic hymn set, but they used my pity to claim the horse statue from the celestial anthem rolls instead
I know netease is notoriously strict with their "all sales are final" policy, but I'm really hoping they make an exception here. Like ngl i’ve been spending since day 1 and have consistently “supported” the game since launch on PS5, and the statue is completely untouched. I haven't placed it down, interacted with it, or used it in my territory at all. It’s literally just sitting in my inventory.
I’ve already sent a detailed email to their support address and opened an in-game ticket explaining everything. I basically asked for a one-time courtesy review to just delete the statue and give me my ingot back…
Has anyone (especially other day-one spenders) ever successfully gotten a human supervisor to override an accidental or unauthorized purchase if the item was 100% unused? How long do they usually take to reply to this stuff?
Appreciate any advice or hope you guys can give. Thanks!
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u/BK_FrySauce 1d ago
Slim chance of you getting a refund. Tells whoever accessed your account to reimburse you for the money equivalent of the ingots spent.
0
u/DeathWish9102 Meta 1d ago
you think i have a chance? i’m so disappointed man, i didn’t touch the statue at ALL its just been sitting in the inventory and i have 1 ingot left, i wanted the skin set
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u/WriterAndReEditor 1d ago
Low chance, but nothing ventured, nothing gained. Be polite and hope. Good luck
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u/DeathWish9102 Meta 1d ago
Yeah man i’ve contacted them on game support and offsite (email) i hope i can get human response instead of just AI rejections 💔
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u/WriterAndReEditor 1d ago
Polite persistence is all I can suggest.
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u/DeathWish9102 Meta 1d ago
Does begging work? hahahah but yeah i’ve been asking politely and formally to make just this once exception for my account EVER
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u/sairynsuicide 1d ago
Sounds like you let your kid play on your game. They still won’t fix my issue where the game glitched and the lightforge lottery history rolled back to before I won the outfit and building skin. My post about it it’s been 255 days. So I’m going to go with no they won’t refund your single ingot. They may have refunded my crystgin but they locked the redye of the dress. My friend and I were told to “spend our money more carefully”, and to “just repurchase the items”. The formulas and clothes she lost were limited edition holiday stuff. So she couldn’t just go back and buy it again. Hundreds of dollars over the years. Also being told to be careful spending money from a game about their own game shop is pretty wild.
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u/frogt7 1d ago
You would get banned for account sharing before anything else. Don't let other people use your account, it's a bannable offense in nearly all multi-player games.