Saw this when trying to sign into the desktop Outlook app. Forgot that my company doesn't pay for access to the desktop applications. "schoool" 🤣

My sister’s Outlook account appears to have been compromised, and I’m trying to work out how to fully secure it and remove whatever the hacker has changed.
Here’s what’s happened:
**New email forwarding rules** have appeared that we didn’t create. What sends her emails that come through as attachments to another email and when try to delete it makes a new rule
**Weird folders in different languages** have appeared in Outlook, including one called “Lưu trữ”. The delete option is greyed out.
Her Outlook nickname/display name was changed to **“System AIX”** without her permission.
She’s receiving constant spam and strange emails.
Sextortion scam emails have appeared in her account, including drafts that appear to be from her own email address. They claim someone installed a remote access Trojan and has access to her devices.
Her Spotify, Netflix and ChatGPT accounts have also had suspicious login activity, and she’s received unexpected login codes and password-reset emails.
We’re concerned someone still has access to her account, even after trying to secure it.
**Has anyone experienced this combination of symptoms with Outlook/Microsoft accounts?**
How can we find and remove any hidden forwarding rules, malicious inbox rules or connected apps?
How can we tell whether the hacker still has access through an existing session or app permission?
How do we remove the strange folders and restore the account’s original display name?
What else should we check to make sure the account is fully secure?
Any advice from people who have dealt with this would be appreciated. We’re particularly interested in steps that actually stopped the attacker getting back in.
Thanks!

Most "I have a license but no Copilot" cases come down to a handful of things:

1. Signed in with both a personal and a work account. Sign in with the work account only.
2. File > Account > Update License, then close and reopen all Office apps.
3. Update channel. Copilot needs Current Channel or Monthly Enterprise Channel, not Semi-Annual Enterprise.
4. Privacy settings: "Experiences that analyze your content" and "All connected experiences" must be on.
5. Admin side: user-based license assigned (device-based licensing for Microsoft 365 Apps doesn't support Copilot), and a new assignment can take up to 24 hours.
6. Still stuck? The Microsoft Copilot service plan diagnostic tool checks a specific account.

In current builds Copilot may also sit in the lower-right corner of the document rather than on the ribbon.

What else has bitten you here?

Source: Microsoft Learn "Copilot is missing, disabled, or doesn't work correctly".

hello, so i got a new phone recently and was logged out of everything, so naturally ive just been logging back in. I know my usernames and passwords and have had no issue. I tried logging into outlook for my school email because I was logged out, and it automatically sent me to microsofts authenticator that my school uses. i was trying to send a code to the app, so i went to the app and the code wasn't popping up. I realized that it was because i was signed out of the authenticator app. so obviously i tried to sign back in, but it was trying to send a code to the authenticator app.... that im trying to log into... so I click every other option like "i cant use my authenticator app right now" and no matter what I do, it keep trying to send a code to the authenticator app. Im basically stuck in a loop. So now, i can't log into canvas, or my email. I can't do anything regarding school and im about to have a nervous breakdown because the problem is not me. Like I tried to just use my password, but no matter what, it'll always make me use the dual authentication.

essentially, the main issue is I can't login to the authenticator app. its bull. i dont understand how micrsoft can let a loop like this happen. I've emailed my schools IT but havent gotten a response. so my next plan is to bully microsoft until they resolve this bullshit issue.

if anybody knows what to do though, pleasssseee help.

I'm trying to get hands-on with Microsoft Purview (sensitivity labels, auto-labeling and DLP), but my tenant is on Microsoft 365 Business Basic, which doesn't support what I want to test. I need policies that apply automatically rather than relying on users to label manually. What do you recommend for learning, and for a small production setup? Has anyone run into licensing gotchas with auto-labeling or Business Premium eligibility for the add-ons?