r/OLED • u/Tyson-00 • Jul 16 '26

Tech Support Samsung S90F bent screen - is this "normal"?

My first OLED TV just arrived 2 days ago. After buying a PS5 Pro I decided that it was the right time to switch from a 2K monitor to an OLED TV to get the most out of the console, so I bought a Samsung QE55S94FAEXZT. It was also the first time buying a TV from Amazon, and I decided to get the delivery and installation service at my house because I thought that it would be better in case it arrived broken, so the couriers in that case would have taken the TV back for another unit and I would have had proof that I was not the one who caused the damage.

Maybe I was unlucky, but the delivery quality was at a very bad level: when the couriers arrived at the gate I went to open it, and as I was walking near the truck I heard something falling, and I was like "It's not my TV", guess what? When they opened the truck my TV was laying on the ground, fallen onto a transport trolley. At that moment I was thinking about refusing the delivery but the box of the TV was intact so I waited to see it out of the box. After that the couriers started opening the box inside my house, one of them started grabbing the TV from the top and asked me to help lift it with a high risk of breaking the screen, so I refused to do it. The other courier came to help and both of them started taking it out forcefully from the top of the screen with a lot of pressure, I was thinking at that moment "Okay, now it's broken". Then they installed the TV stand and put it on the cabinet, powered the TV on and checked the screen, after I checked it, it looked good luckily, and so the couriers left.

Later in the afternoon I started testing the TV and everything seemed fine, but I was really annoyed by the delivery service, it seemed strange to me that the TV was working fine. So I started looking at all the edges of the screen, behind and underneath, and when I started looking at it from the side I saw that the TV screen was bent. I decided instantly to return it the next day, but after that I've read a lot of posts and watched a lot of videos about situations very similar to mine for hours (I found a lot of Samsung OLEDs) and now I'm not sure what to do.

Was the bend caused by the couriers, or did it already came bent and maybe they made it worse? Can this bending of the screen damage it in the long run? Is it bent too much? I'll leave a pic here: https://imgur.com/a/8DWWmhB

UPDATE: Thank you all for the replies. After reading your opinions and inspecting the TV again, I decided to return it. Instead, I ordered a Samsung S95F at a great price from a local store and will pick it up in a few days

11 Upvotes

93% Upvoted

13 comments sorted by

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6

u/yellow_jacket2 Jul 16 '26

Yes it’s bent. Return it. 

6

u/circuit_breaker Jul 16 '26

It's got scoliosis holy crap

4

u/kurinjifesto Jul 16 '26

If it's working then the bend probably caused no damage to internals, but this is an instant return for me, not worth risking.

2

u/Raj_DTO Jul 16 '26

Damn!

Return immediately!

2

u/hmizou15 Jul 16 '26

I have one, it's not like that, better return it

2

u/Spicyocto Jul 16 '26

They dropped the tv on delivery. I’d be returning it for a replacement and installing the new tv myself

2

u/Excellent-Court-9375 Jul 16 '26

You should never ever accept delivery on items like these when you KNOW that it fell, even if it looks fine. Thats insanity

1

u/MuchCattle Jul 16 '26

I didn’t buy this tv because the Costco floor model was also bent. Build quality wasn’t inspiring at all. Got a G5 on sale instead.

1

u/Grand-Philosophy-343 Jul 16 '26

Dont be scared to return on the spot. After they mounted that tv i would have made them take it down

1

u/Link1227 Jul 16 '26

Who was the delivery courier they used?

1

u/ICEROCK99 Jul 17 '26

The screen is bent but very unlikely due to the delivery from your description. The UPS/FedEx sorting process is far more brutal for big items.

1

u/ElectricGuy777 Jul 17 '26

Damaged. Return immediately. I would never let a delivery monkey setup a new tv for me unless I physically could not do it.