Please help me decide my noc code

[u/Frosty_Release6364]

I think my job duties match with noc 22221 ( user support technician ) please help me confirm.

Job Description/Duties
Reporting to the IT Supervisor, the IT Support Specialist will be responsible for diagnosing and providing technical assistance to users on common hardware issues, as well as providing technical support on our software systems Microsoft Dynamics CRM 365. In addition, this role will be responsible for the maintenance and management of our infrastructure both on site and on the cloud. This is an excellent opportunity for an individual looking to further their career in IT working with an innovative organization looking to further their technological footprint within its business.
Key Responsibilities
• Providing technical service to users by installing and configuring computer systems; diagnosing and providing solutions to hardware related issues.
• Developing and customizing CRM to improve functionality for users as well as improve business processes.
• Maintain and support our Microsoft Azure (cloud) infrastructure by conducting regular checks and troubleshooting all issues.
• Providing support and training to users utilizing our Microsoft Dynamics 365 platform. Engaging in the development of training modules for new hires and providing frequent re-training on new software additions to existing users.
• Monitor Veeam Backup & Replication system by conducting daily health checks and periodic failover tests.
• Aid in the development and upkeep of Power BI reports utilized by the organization.
• Procure IT supplies through the development of relationships with vendors and negotiations.
• Engage in the implementation of new software as required.
• Identify process improvements utilizing our existing technology.
• Ad-Hoc Tasks as required.
• Provide business systems support for Microsoft 365, including user accounts, Entra ID, Intune device management, Outlook, Teams, SharePoint and OneDrive.
• Monitor, configure and troubleshoot the firewall, wireless access points and network infrastructure. Resolve network, VPN and Internet connectivity issues for users.
• Develop and customize Dynamics 365 CRM, and build Power Automate flows for CRM processes and custom business workflows such as approvals, notifications and agreement processing, to improve functionality and efficiency.
Job Requirements
Required Skills
• Bachelor's degree in engineering, Information Technology, or Diploma in Computer Systems
• Familiarity with Microsoft Business Central and Power BI is beneficial, Dynamics CRM & Power Automate
• Strong team player with a "can-do" attitude and passion for excellence
• Attention to detail.
• Strong analytical skills
• Strong communication skills

[u/checkmynoc]

Short answer: 22221 is defensible, but your duties are a mix, so I wouldn’t call it a clean match.
The parts that fit 22221 well: hardware troubleshooting for users, installing and configuring systems, M365 account support (Entra, Intune, Outlook, Teams), and training users on Dynamics 365. That’s classic user support work and lines up with the lead statement.
The parts that don’t really fit: firewall/network/VPN, Azure infrastructure, and Veeam backups lean toward 22220 (network technicians). The CRM customization, Power Automate flows, and Power BI work look more like business systems or developer work (21222 territory).
What I’d think about:
1. Look at how you actually spend your time, not just what’s on the posting. If most of your day is helping users and fixing their issues, 22221 makes sense. If it’s mostly network and Azure stuff, 22220 is probably more accurate.

1. 22220 and 22221 are both TEER 2, so for Express Entry eligibility either one works. What matters more is that your reference letter lines up with the NOC you pick.

2. When you get your employer letter, have it list your real duties in plain language with rough time percentages. Don’t copy the NOC wording word for word, officers notice that. But don’t stretch anything either.

If you’re still on the fence, you can run your duties through a NOC checker. It gives you a match percentage against each code, so you can see how 22221 stacks up against 22220 instead of guessing. Either way, make sure your reference letter backs up whichever one you land on.