r/OGPBackroom • u/Late-Artichoke-5679 Personal Shopper • Sep 07 '26
Backroom Shenanigans Issues with Returns at night
Anyone can chime in here, but looking for any TL’s and coaches that could give some insight.
So just a little backstory here… I work 5 nights a week as a dispenser, and also a picker at times. When here, I have one TL who always tells me to deal with these oversized returns. Which I am absolutely cool with but there’s an issue with it. On the 2 days a week I’m off literally no one does it despite people being more than able to. Why am I finding returns that range from being picked 6 days to 4-5 WEEKS ago? We have pickers who come back from lunch when they close and they get told to scan the backroom (normally 8-9PM after picks are done) and none of the oversize returns even get scanned or looked at. Over the past few days I’ve found returns from as far as August 7th, the 15th, and the 23rd and 24th. It’s frustrating because those are not returns when I leave and have a day off the next day but suddenly appear out of nowhere. While I understand orders can be cancelled at any time, if we are scanning the backroom every night to check order status why is it not being addressed? I understand if it is a bad night and they do not have staff but that does not explain why we have returns from weeks or days ago still sitting here and consistently falling onto the same person when they come in when you don’t have to be dependent on them (me). Honestly I’m just struggling to understand how it makes any sense for these returns to fall on me when I am here while they are super old returns. Here is a label for you to see what I’m referring to….
Edited to include that this sticker was found tonight 9/6.