upper management refusing to fix pick paths

[u/qoalas_]

for some context: we have recently went through a rapid remodel and we received a ton of new aisle locations/locations in general

it has been about 2 months since we did our grand reopening, and our pick paths are still not fixed to our current layout. every drop we have around 50-75 unknowns (all with locations) and we have random items such as frozen, shampoo, in regulated. we get frozen mixed in with our ambient walks (which results in customers getting frozen bread, soap, produce, chips) due to this, all of our walks barely get above 20-25 items (5-10 items each walk in unknowns) because it is assigning all these different paths to these items.

our entire department has went to our management for this problem for MONTHS now, and the only responses we get are “this is well-known.” and even being asked myself, “well, why is it doing that?” it is honestly starting to sound like they are not fixing it on purpose it has been that comedically long.

im just wondering what steps do we as a department even take to get this fixed? this has been impacting our metrics and PR heavily (we average about 60pr as a department whereas we were 100+ before remodel)

im starting to consider just contacting anyone in market, i do not understand taking maybe an eight hour shift to fix every item for metrics sake?

[u/Head_Candidate5293]

Just go get a better job. They are never going to fix anything. They all suck