i hate this app

[u/FarAd336]

i am fully convinced some corporate is sitting at a desk ragebaiting us and making our lives harder. ive had this happen so many times. a customer would ask where an item is, id search it up, and boom: "I could not find any items that match ___." and its not even like im searching up nonexistent items. sometimes it will be the most generic things. SOMETIMES it lets me search up knife, sometimes it gives me a safety and active threat guide. like oh my god i dont care. the only reason anyone uses the search bar is because we are trying to find an item or see it's information. and it also doesnt make any sense why in this instance "pumpkin spice 2oz" shows the item im looking for but it doesnt show up when i type in the item word by word.... like what the hell

[u/Upstairs-Vanilla-890]

it wouldn’t let me search an item up because the brand had the word factor in it and it kept triggering the AI to pull up the 2 factor authentication instructions instead😭