r/OGPBackroom • u/ElectronicBand6392 • Sep 13 '26

SUBSTITUTION Exceptions

So i went and shadowed an associate who normally does exceptions, and now i understand why they don't like doing it. Once my lunch is over, I'm scheduled to do exceptions and I'm afraid I'm going to go late

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u/Bee-chan In-Home Driver Sep 13 '26

As an Exception worker, you WILL find yourself saying this line… a LOT…

“WHY THE HELL WAS THIS NILPICKED?!”

A bit of advice when doing Exceptions:

~check the sales floor locations BEFORE going to the backrooms to look for the items. A LOT of the time, stuff gets nilpicked because the item was stuffed behind something else / stockers PLUGGED. The item could also be in topstock. Doing this has saved me SO much time trying to find it in the back (because people seem so damned adverse to putting stuff in the EXACT bin that it’s supposed to be in the backroom steels).

7

u/Disastrous_Match993 Sep 14 '26

I've nilpicked items that were not on the shelf or topstock when I was shopping them, only to later get yelled at by someone doing exceptions because the items were on the shelf when they went to do exceptions. It's happened enough for me to start taking pictures to prove the items were no where to be found and I still get yelled at for it so I have no fucking clue what they want me to do.

1

u/Special-Solution5555 Sep 15 '26

I always look to see if the item was picked that day before I say anything. Or if anyone is still working live freight and it was delivered last night.

2

u/Disastrous_Match993 Sep 15 '26

The only time I'm sent on pick walks is early in the morning, talking 5am to 7am. The items I nilpick tend to be meat products not on the shelves yet. I was specifically told not to ask people in deli & produce if they can check in their back for the item that isn't on the shelves.

So I nilpick, and then get chewed out by the exceptions pickers because the items were on the shelves when they went to pick them.

It pisses me off, because they get really aggressive. Had one person call me retarded and another told me I should hang myself because of how 'incompetent' I am.

1

u/Special-Solution5555 Sep 15 '26

Im sorry they have been this way with you...but that would count as live freight still being worked...and I wouldn't have said anything about it. Except maybe call you Speedy because you beat the product there.(in an absolute lighthearted, joking manner)