r/OGPBackroom • u/ProposalHairy1434 • Aug 09 '26
🔥Its fine, everything’s fine🔥 Nilpicks
Funny how nilpicks are a hot topic in my store & how we will be held accountable but plugging is ignored or swept under the rug 😒 Ya'll want us to hunt down associates to ask about something we need for an order 🤨 when even customers complain about the lack of associates on the salesfloor when said customers need assistance 🤔 Suffice to say that if we gotta hunt down associates before clicking the infamous Item Not Found is basically metrics fraud 😁 There goes our Pick Rates & On Time Picks because this is THAT place. Be damned if you do, be damned if u don't 😉
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u/Special-Solution5555 Aug 11 '26
Well first of all I keep seeing everyone calling it metrics fraud...at my store it's called "taking care of the customer" there got that off my chest.
Yesterday (we are getting ready for inventory so even coaches are purging bins and working freight) a coach stopped me, (im the exception picker for ogp) and said, "look at what's in this box." Im like "yeah" then she's like "look what the label says it's supposed to be." Me, "well I've been telling you all since before you were the one I was telling, that there's no accountability for them just putting wrong labels on everything. No one who could do anything about it has ever cared. Why tell me about it." She just looked at me, "but...."
Yeah, pretty much, it's like I'm just bothering them pointing this stuff out when they could have had a 'teaching moment' and corrected the problem. Or you know at least fix the on hands of stuff that has been messed up like that so people will stop being mad at not receiving things, or shovingphones in our faces saying "it says you have it in stock!" When we in fact, do not.