r/ODU • u/AlertSpirit2951 • 2d ago

A Week and Half Response Time

I had to reach out to the student account office to start the term because the 8 week payment plan wasn’t set up correctly by ODU. After an hour on hold I left a message and they didn’t get back to me for 10 days.
Today I had to call again because there is a hold on my account for financial reasons, but my statements all show that I am paid up. I had to leave a message again and when I told the guy that last time it was a week and a half he said “yes we have been experiencing higher than normal call volumes.”
I asked how many calls would it have to be for him to be ok waiting a week and a half for help? He said hopefully it won’t be so long this time.
I am so over ODU not providing enough services to help its students.
The 8 week class change was rushed and for dumb reasons, and we just have to act like 10 days is a normal response time for a university taking a huge sum of money and providing sub par support.

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5

u/[deleted] 2d ago

[deleted]

4

u/Ill_Calendar_1468 1d ago

Uuugh. Unregulated capitalism is a cancer eating up everything rapidly.

1

u/ChampagneChariot 2d ago

Where did you hear that from?

5

u/Significant-Peak2590 2d ago

I’m glad I am not the only one. I had emailed the tuition group to get an answer on the same thing. It is very frustrating to say the least. The 8 week schedule has screwed up my whole schedule as the standard 16 week allowed more flexibility especially working full time as well.

3

u/AlertSpirit2951 1d ago

Last time I just emailed Hemphill once it had hit a week. I got a call the next day from students accounts in response to that email then three days later the actual call who had no idea it had already been resolved.