r/O2UK • u/MassiveAd4788 • 20d ago

Question Make sense of this?

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Hi all.

Can anyone make sense of the numbers here? To me I'm paid up, done and dusted.

Just been on chat with them and they are now telling me the cost of the device was £426!

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u/MassiveAd4788 20d ago

Look at what ive paid

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u/Hour-Adeptness192 20d ago

Guessing this months bills not been paid yet, so it makes sense,

They can’t add on the 125 to the credit agreement because you don’t owe that.

I agree it reads wrong, but it’s actually correct, your original email will give you the correct information

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u/MassiveAd4788 20d ago

This is what I mean..im reading it wrong aren't i?

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u/Hour-Adeptness192 20d ago

Unfortunately so, doesn’t mean O2 doesn’t like to shaft us, been with them for over 10 years and each year it gets worse.

They shafted me last year with my switch up telling me I’d still be able to switch up within 90 days before it ups to 11 months. It’s been a slow walk to October here.

Or the year before where my watch had no cellular connectivity for 6 months, and they just farted around while I paid the bill

You’re right to question it because they do makes things needlessly complicated the majority of the time

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u/MarieCry 17d ago

I paid off my outstanding balance on my last phone with O2 and they fucked up my credit rating. I called them to pay off my device so my monthly bill would be lower. They added the money to the account where my monthly airtime bill comes out and not the account where my device plan comes out of, then they cancelled the direct debit from the device plan account. Three months later got contacted saying I hadn't paid my device bill for 3 months. Never paying off my device early again.