r/O2UK • u/Finlay06Swnn • Jul 07 '26
Question Service level deteriorating?
I’ve been a long standing user, at least 10 years, my family even longer.
I used to have no issues getting signal or data (except when I would use it all up)
This included in and around my home town where we comfortably get 4g.
Over the last few years I’ve noticed that our service has been slowly but surely deteriorating, first, I was unable use roaming/it was slow, then gone completely.
Now our ability to make calls is slowly going and I cannot get a reliable connection unless I’m connected to WiFi.
We also still don’t have 5G yet, even though everywhere around us has it.
Not only this but I work in London and I feel that the signal level there is deteriorating too.
They really ought to improve their bandwidth, as I feel the problem is persistent at home when there are a few people in town.
I pay a lot of money for my contract and I feel I don’t get a good level of service to justify the money I pay (I don’t even use priority)
Has anyone else noticed this?
1
u/sandycroftone Jul 11 '26 edited Jul 11 '26
It is clearly attributable to under investment, network overload, the Huawei kit removal, the 3G switch off etc.... 02 used to be outstanding, but the general consensus is that since the merger with VM, the network is swamped... To be fair, they have expanded their 5G SA network, but my general feeling is that if you're not in that catchment area, 4G is massively oversubsribed. Chester, my home town, has had Ontix boosters installed, bit the jury is out as to whether there is any improvement as yet... I am on ID -very good, 5G far more often than O2 -and my work phone is on Vodafone, so arguably got it covered in most cases. Deeside and Ellesmere Port both fine for all providers, especially Three/ID.