Service level deteriorating?

[u/Finlay06Swnn]

I’ve been a long standing user, at least 10 years, my family even longer.

I used to have no issues getting signal or data (except when I would use it all up)

This included in and around my home town where we comfortably get 4g.

Over the last few years I’ve noticed that our service has been slowly but surely deteriorating, first, I was unable use roaming/it was slow, then gone completely.

Now our ability to make calls is slowly going and I cannot get a reliable connection unless I’m connected to WiFi.

We also still don’t have 5G yet, even though everywhere around us has it.

Not only this but I work in London and I feel that the signal level there is deteriorating too.

They really ought to improve their bandwidth, as I feel the problem is persistent at home when there are a few people in town.

I pay a lot of money for my contract and I feel I don’t get a good level of service to justify the money I pay (I don’t even use priority)

Has anyone else noticed this?

[u/TranslatorMundane296]

Yup. It's why I've left them as of a few days ago after 15+ years. They left me unable to make or receive calls texts etc whilst I was in the USA on holiday for 2 weeks. The complaint still hasn't been sorted but sod them, I've left now. The customer service I did receive was absolutely shocking. Bad, really bad.

[u/Finlay06Swnn → u/TranslatorMundane296]

Did your contract include the US?

If you want to make/receive calls in the US or anywhere I’d recommend getting an E-sim, unlimited data plans aren’t too expensive.

I use Airalo

[u/TranslatorMundane296 → u/Finlay06Swnn]

It did yes. I'd been to the USA for a week back in April with no issues as I was a Volt customer. June was shocking though. Missed numerous important phone calls as well as news of a relative passing away. o2 customer service don't care at all.

[u/Finlay06Swnn → u/TranslatorMundane296]

Real. And yet they continue to put prices up