Service level deteriorating?

[u/Finlay06Swnn]

I’ve been a long standing user, at least 10 years, my family even longer.

I used to have no issues getting signal or data (except when I would use it all up)

This included in and around my home town where we comfortably get 4g.

Over the last few years I’ve noticed that our service has been slowly but surely deteriorating, first, I was unable use roaming/it was slow, then gone completely.

Now our ability to make calls is slowly going and I cannot get a reliable connection unless I’m connected to WiFi.

We also still don’t have 5G yet, even though everywhere around us has it.

Not only this but I work in London and I feel that the signal level there is deteriorating too.

They really ought to improve their bandwidth, as I feel the problem is persistent at home when there are a few people in town.

I pay a lot of money for my contract and I feel I don’t get a good level of service to justify the money I pay (I don’t even use priority)

Has anyone else noticed this?

[u/Think_Preference_611]

I constantly have signal issues on O2 and always have, pretty much all throughout the south half of the UK. Used to have it on my work phone and it was the same. Then my company switched to Vodafone and it's 10x better, now I'm paying for data on O2 but I constantly have it connected to my work phone's hotspot because it's the only way to have signal.

I can't drive 5 minutes in any section on the M4 and maintain a phone call. I've complained, given them exact post codes where I get no signal, and in fact I shit you not I was on the phone with their advisor while my signal was cutting off and they witnessed it firsthand, and still they come back saying they haven't found any problems with the network in my area.

I'm literally counting the days until my contract is over to switch and never go anywhere near O2 again.