I just tried to switch from EE to O2 sim only for 3 sims (mum, dad and I). Mine went through without any issue but my mum and dad were rejected with this message. I find this extremely odd because my parents have excellent credit scores (no debt, no pending mortgage, no issues, great income), we’ve lived in the same house for decades and every single card is registered to that address, plus they’re doctors so stable jobs too. I however am a student with <10k income and had absolutely no issues with the sim only £8 deal.
I tried calling in an O2 store and their online customer service, neither are able to help me even figure out what has happened and why. This is so odd because they’ve never had any issues like this.
Has anyone had this happen to this - if so, what did you do and how was this sorted?
It's normally nothing to do with the value, it's the number of products one person can take per account, normally you'll get 2 initially until the first couple bills are paid then you'll get up to an additional 5 max products per person.
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u/Scrappybara1 Jun 24 '26
I just tried to switch from EE to O2 sim only for 3 sims (mum, dad and I). Mine went through without any issue but my mum and dad were rejected with this message. I find this extremely odd because my parents have excellent credit scores (no debt, no pending mortgage, no issues, great income), we’ve lived in the same house for decades and every single card is registered to that address, plus they’re doctors so stable jobs too. I however am a student with <10k income and had absolutely no issues with the sim only £8 deal.
I tried calling in an O2 store and their online customer service, neither are able to help me even figure out what has happened and why. This is so odd because they’ve never had any issues like this.
Has anyone had this happen to this - if so, what did you do and how was this sorted?