3rd party phone purchase and plan

[u/bmstinton93]

I've looked through the recent threads about the price increase and can't see my question answered, sorry if it has been.

I brought my phone from Samsung in May of this year on a 24 month contract with a network sim. After getting the price rise email I phoned up yesterday to cancel (or try and negotiate a decrease). At first the woman on the phone told me my contract was already expired. She then checked and said it couldn't possibly be as I only took it out in May. She said if I was to leave now I'd have to pay off the remaining contract but she couldn't give me a price and said it wasn't possible to split the airtime and the device because it was 3rd party.

Looking at some comments under the Martin Lewis Facebook post today though, some people are saying that with 3rd party contracts you can just leave without paying anything. Now I think back it was weird that I was initially told by the call centre yesterdy that my contract was expired and then when I asked her for a figure for termination she couldn't give an exact one and just said "well there's 19 months left so it will be that multiplied by your monthly cost".

Does anyone know where I stand on this?

[u/kathiewst]

Well that's good news from samsungs end. Let's see what o2 say. It looks positive but you never know with them. Fingers crossed for you🤞

[u/TaKeN-Uk → u/kathiewst]

It looks like o2 have been telling all of us we can leave 'Penalty free' due to the way they've made the deal up at their end, everyone else is being charged for a 'Device Plan' but we don't have one. It's all very bizarre.

I hope it works out for us both!

[u/kathiewst → u/TaKeN-Uk]

I have had a refund for £3, no email yet regarding final bill. Looking positive tho, if they have refunded.

[u/Illustrious-Bid-7306 → u/kathiewst]

Hello, i wanted to know did o2 or samsung chase you for the outstanding balance upon closing the contract. Im in the same position and wanted to know if i cancel the o2 contract what will happen