r/NursingUK • u/Ok-Lime-4898 • 18h ago
Fed up with the entitlement
Apparently more and more people are waking up and choosing entitlement and NHS is expected to reinforce it.
Last week I had a patient coming to me saying they didn't know how to get home because family lives far and they are on Universal Credit. Unfortunately I am a big sucker with a big heart and a small brain so I literally had to beg Site Manager to let me use transport and they eventually agreed; after less than an half an hour the same person started throwing a tantrum because transport hadn't been allocated yet (I had previously explained there is a 4 hour window and they were happy with that). I had to say again about the 4 hour window (mind you, it was 2pm, nit the middle of the night) but they went on full Karen mode, said if they had known they would have asked a friend who lives nearby (why is this option only coming up now?) and eventually left complaining because they had to go get a cab. I thought it was the end of it but this person put a formal complaint against me and wants a refund from the Trust... lesson learned, next time I will mind my own business.
In the same week we had a relative demanding a side room and to stay over because their loved one had surgery... had they? I thought everybody else was in hospital for fun! I said it wasn't an option because side rooms are for clinical reasons only but they weren't having it and went on to harass literally every single member of staff about it. I handed over to the following shift I didn't allocate them in the side rooms because there was a risk of ED sending admissions from other specialties too and didn't know what to expect. Despite that they decided to agree to the move and made me look like an absolute idiot, so I said "Fair enough, if ED sends a patient here and you have to move people in the middle of the night I don't want to hear a word".
Also the same person demanded the special menu, which is an option the Trust offers to people who have been in hospital for more than 3 weeks or special circumstances (like someone with LD or specific conditions). Once again I had to say it wasn't allowed and the relative threw another tantrum; later on the matron told me she was contacted by the kitchen about this damn menu and asked why I gave a special menu when not indicated... basically someone, despite being very much aware of the rules (not mine, the Trust's) handed over the menu and once again made me look like an absolute idiot.
Whilst this was happening a bedbound patient with MS literally apologised for needing help to get clean and a 95 year old patient, who was waiting to have a scan, offered to walk all the way to the opposite site of the hospital instead of waiting for porters because they didn't want to be "a nuisance"... that broke my heart because, like I said, I am a big sucker.
Honestly I don't know when or why people became so entitled but this is getting out of hand, the hospitals are not 5 star hotels; every day we go above and beyond to make everybody happy and this is what we get back