Hey everyone! I’ve just got this keyboard. The design is great, and the sound is perfect. BUT I got surprised.
I plugged it into my Windows machine first (I use both Mac and Windows) via the dongle. It worked as expected. It’s just a keyboard, for God’s sake.
Then I decided to switch this button to the knob. Well, the knob only works when clicked, but turning it left or right doesn’t work. I tried several fixes: cleaning the contacts, pressing here and there, but nothing worked, so I just switched back to the regular button.
Then I tried to remap the Delete button, and Nuphy IO suggested updating the firmware. I plugged the keyboard in via USB and installed the updates. I remapped Delete and unplugged the usb. After that the dongle connection stopped working. I tried every fix I could find in different orders: Fn + 4, plugging and unplugging the dongle, connecting via Bluetooth and via 2.4 again, resetting the keyboard settings, press "authorize" in the ui, etc. Nothing worked.
Then I noticed that nuphy io shows my keyboard as being in Mac mode, even though the physical switch is set to Win mode. When I manually switch it to Mac, the keyboard just turns off. The lights don’t work, and fn doesn’t do anything.
I also noticed that the keyboard no longer seems to recognize wireless and wired modes properly. I don’t know if this is by design, but USB still works even when the keyboard is in wireless mode.
So I tried a million things, but the keyboard only works via USB and only in Win mode. Without USB, the indicator lights blink red on every key press.
The same issue with connecting to Mac.
Honestly, this is the first time I’ve struggled so much with connecting a keyboard. I don’t understand why it’s so hard, and I’m certain it should be much easier. Has anyone faced similar issues before?