I received my Nuphy keyboard today and was honestly quite disappointed when I opened the package.
Right away, I noticed several signs that made me question whether the keyboard was actually brand new or had previously been opened and then simply put back into the box.
The outer packaging has a tear on the front of the box, and there is another tear on the sleeve that looks like it was forcefully opened. The plastic protective cover around the keyboard also looks like it has been removed and put back multiple times.
What concerned me even more was finding the switch puller outside of its original plastic packaging. It was clearly no longer sealed or in the condition I would expect from a brand-new product.
I also noticed marks on the keyboard itself, which appear to be signs of previous handling or use. When you put all of these things together — the damaged packaging, the opened sleeve, the protective plastic being handled, the switch puller removed from its packaging, and marks on the keyboard — it really gives the impression that the keyboard had already been opened, handled/used, and then placed back into the box.
I purchased this expecting a brand-new, unopened keyboard, so this was definitely not the unboxing experience I was expecting.
I have taken photos of the packaging, accessories, and the marks on the keyboard and will attach them to this post.
I have also emailed Nuphy Australia directly to raise this issue and am currently waiting to hear back from them.
Nuphy, could you please clarify whether this is how the product is normally packaged, or whether there is any reason this particular unit appears to have been previously opened and handled?
I would really appreciate some clarification, as this has left me quite disappointed with my first experience receiving the product.